Connecting your store to Shippo makes it easy to manage your orders in one place. This guide covers how to connect, sync, disconnect, and manage your ecommerce stores so you can ship all your store orders directly within our app.
Connect your store
To connect your first store:
- Click the Settings icon.
- Go to the Stores tab.
- Click or search for your ecommerce store.
- On the Connect store page, enter your store credentials.
- Click Continue.
To connect additional stores:
- Go to the Stores tab.
- Click Connect store.
- From the sidebar, click or search for your ecommerce store.
- On the Connect store page, enter your store credentials.
- Click Continue.
|
Note: Your store orders start populating on the Orders page, identified by the store icon. If you're connected to multiple stores, this makes it easy to tell which platform each order came from. Etsy, Shopify, TikTok Shop, Walmart, Wix, and WooCommerce orders sync automatically as often as every 15 minutes. Amazon, BigCommerce, eBay, Magento 2, Square, and Squarespace orders sync automatically as often as every hour. Clicking Sync Orders on the Orders page forces a sync of any new orders that haven't imported yet. |
Manually sync your orders
Even with automatic syncing, you can force an immediate update anytime.
To manually sync your orders:
- From the Orders page, click Sync Orders at the top of the page.
- Watch for the Your orders are being imported bar across the top. Once the import finishes, the page refreshes automatically.
If the page doesn't refresh, click Sync Orders again. If it's taking longer than an hour for orders to appear, or they still aren't showing up after a manual sync, contact support.
Disconnect or manage your store
To disconnect your store:
- Go to the Stores tab.
- Click Manage on the right side of your store.
- From the side panel, click Disconnect.
| Note: If you fulfill an imported store order after disconnecting the store from your Shippo account, we won't be able to send the fulfillment information, like the tracking number, back to your store. |
To manage your store:
- Go to the Stores tab.
- Click Manage on the right side of your store.
- From the side panel, update your store's settings or nickname.
- Click Save.
Can I connect multiple ecommerce stores to one Shippo account?
Yes. If you have storefronts on different platforms, like a Shopify store and an Etsy store, you can connect both to one Shippo account.
If you have multiple stores on the same platform, like two or more Shopify storefronts, you can connect all of them to your Shippo account too.
Additional resources for store integration
Some ecommerce channels have their own connection process. Here's where to find setup steps for each platform Shippo integrates with: