How to Connect Your E-Commerce Store to Shippo

Connecting your store to manage your orders is easy in Shippo! This article guides you through how to connect, disconnect, and manage your e-commerce stores so you can ship all your store orders directly within our app.

How to Connect Your Store

To connect your store on the Settings Page:

• Click on the Settings icon
• Visit the Stores tab
• Click on or search for your e-commerce store
• On the Connect store page, enter your store credentials
• Click the Continue button

 

To connect additional stores on the Settings Page:

• Visit the Stores tab
• Click the Connect store button
• From the sidebar, click on or search for your e-commerce store
• On the Connect store page, enter your store credentials
• Click the Continue button

 

NOTE: Your store orders will then begin populating on the Orders Page and can be identified by the store icon. This means that if you are connected to multiple stores, you can easily identify which e-commerce platform your orders came from.  The following store orders will automatically sync as often as every 15 minutes: Wix, Shopify, Etsy, and Walmart. The following store orders will automatically sync as often as every hour: eBay, Bigcommerce, Squarespace, Amazon, Square, Magento 2, and WooCommerce Clicking the Sync Orders button on the Orders Page will force the sync of new orders that have not been imported.

 

How to Disconnect or Manage Your Store

To disconnect your store:

• Visit the Stores tab
• Click Manage on the right side of your store
• From the side panel, click Disconnect

 

NOTE: In the event that you fulfill an imported store order after disconnecting the store from your Shippo account, we will be unable to send the fulfillment information (e.g., tracking number) back to your store.

 

To manage your store:

• Visit the Stores tab
• Click Manage on the right side of your store
• From the side panel, modify your store's settings or nickname
• Click the Save button

 

Can I Connect Multiple E-Commerce Stores to One Shippo Account?

If you have multiple storefronts on different platforms (for example, a Shopify store and an Etsy store), you can connect both to one Shippo account!

If you have multiple stores on the same platform (for example, two or more Shopify storefronts), you can connect all of them to your Shippo account.

 

Additional Resources for Store Integration

Some E-Commerce Channels have a unique connection process but don't worry; we've got you covered. Here you can find information on how to connect with the different stores and marketplaces Shippo integrates with: