Now that your account is set up, let's get you ready to ship. This guide covers how to update your shipping address and billing information.
After you connect your ecommerce store, if you're using one, your orders will populate on the orders page. If not, any orders you add manually will show up on this page.
Update your address
If you haven't already, the next step is to update your business address.
To update your address:
- Click the Settings icon.
- Select Addresses from the sidebar.
- Click New address to add one, or click Edit on an existing address.
- From here, you can also set this address as your default Sender and return address.
| Note: When you update a default sender or return address, it only applies to orders created or imported after the change. You'll need to manually update any existing orders. |
If you'd like a different default sender or return address, you can add additional addresses from the Addresses page.
| Tip: The first address you enter becomes your default sender and return address. Be sure to update it if that's not the one you want to use. |
Update your billing information
Now that you've added your address, it's time to set up billing. You'll need to add this information before you can ship your first package.
To access and edit your billing information:
- Click the Account icon at the top of the page, then select Billing from the dropdown.
Or:
- Open the Settings tab at the top of the page, scroll to Account, then click Billing.
From here, you can add and edit your payment information.
We accept the following payment methods:
- Credit cards
- Debit cards
- ACH direct billing (U.S. banks only)
We don't accept prepaid credit or debit cards, reloadable cards, or gift cards for payments in Shippo.
To connect your bank account for ACH direct billing, reach out to our support team.
| Note: You need a saved payment method on your account before you can make any purchases. If you use a card, we may place a $1 preauthorization hold to verify your information. |
Once you've added your card information, you're all set. Next, let's use Shippo to get discounts on your first label.