ALERT: A new version of the orders tab will be available to all customers coming in January 2019 by opting in on your Settings - Account tab. This version offers better visuals and filtering ability. More information about the new Orders tab is located at the bottom of this page.
The Orders tab in your Shippo dashboard houses all imported orders from your eCommerce platform(s), manually created orders in Shippo, or orders imported through our CSV upload functionality.
On the Orders tab you can create your shipping labels (individually or in a batch), print your packing slips, import a CSV file, create return labels, and send email notifications to your customers. If you have not yet imported orders, or created orders manually, you can view this video to learn how to create your first label with Shippo: How To Create your first label
Below you can find additional information about the functions on the orders tab:
Clicking the “Sync Orders” button on the top right of your Orders tab will allow you to sync orders from your eCommerce platforms manually. Shippo typically syncs with eCommerce stores once per hour.
For Shopify specifically, the Sync Orders button will also allow you to sync your new Shopify addresses into Shippo. Should you make an address change on Shopify, please wait 5 minutes then click Sync Orders in our system to have that address imported.
Importing a CSV:
Clicking the “Import CSV” button allows you to import your orders through a CSV file. To learn more about our CSV upload functionality please view this video: Importing orders via a CSV file
Filtering your Orders:
Clicking on the “All Orders” or “Add Filters” buttons will allow you to filter your orders by pending/fulfilled, as well as dates, shop, destination, or weight.
Once filters are selected you can remove them by clicking the “Clear filters” button.
Printing Packing Slips:
To print a packing slip for your orders you will need to click on the green drop down next to the “create label” button, or if an order has been fulfilled click on the drop down next to the blue “print label” button, then select “download packing slip”
You can also download packing slips in bulk by checking the small checkboxes to the left of the orders, then clicking on the green dropdown next to “Create labels for selected orders”, and click “Download packing slips for selected orders”.
For all other features on the Orders tab you can view the following Help Center articles:
New Orders Tab Information:
Shippo recently released an upgraded version of our Orders tab with better visuals and filtering ability. This is available to all customers, and can be opted into at any time by navigating to your Settings > Account Tab, and setting the “Use new orders page” toggle to on.
NOTE: Once you opt into the new Orders tab, you will not have the ability to opt back out.
Here are some highlights of the new page:
Filtering for your orders is now easier than ever. You can filter by All, fulfilled, or unfulfilled orders, or add additional filters by selecting one (or more) of our filtering options. We’ve also added a new filtering option for shipping method, that allows you to filter your orders by your customer’s chosen service level.
Filtering by destination will allow you to select domestic or international orders.
Filtering by shop will allow you to select a specific entry method where your orders come from (e.g Shopify, CSV upload, Manually created orders, etc).
Filtering by shipping method will allow you to select all orders with the same service level.
You can close your filters by clicking the “x” for each filter selection once saved.
We’ve upgraded the visuals for fulfillment so that you always know which orders you’ve created labels for. Now, instead of showing a blue “print label” button as we did on the old version of the orders tab, we show a “fulfilled” button. We will still show a green “Create label” button for orders that have not been fulfilled, and a grey “Create label” button for orders that imported into Shippo as fulfilled.
You can download the labels, hide orders, print packing slips, send email notifications, and create another label (or return label) by clicking the drop down on the “fulfilled” button.
Batch Label Creation:
The location for batch label creation has moved to the bottom of the orders tab, rather than above the orders where it was located on the old version of the orders tab. We now also show the amount of orders you’ve selected.
Like batch label creation, the location for hiding orders has changed as well. You will now hide your orders directly from the "Create label" drop down located next to the order.
To hide multiple orders, click the boxes to the left of the orders then click on the drop down next to "Create label for selected orders", and click "hide selected orders.
Viewing hidden orders and updating the number of orders shown per page:
To view your hidden orders, or update the number of orders shown on a page, you will need to click on the view icon on the far right of the page. You can then select you desired number of orders to display, or view your hidden orders by selecting the "show only hidden orders" checkbox.
COMING SOON: Shippo will offer the ability to save searches as distinct saved (and named) filter views. This will be available to all users on the new Orders tab. To save your search as a named filter view, type the name of the item you are searching for and click on the blue "Save" button.
Then name the search and click the green "save" button. Once your search is saved you will see it as a filter view on your top toolbar on the Orders Tab.
If you would like to delete your saved view you can do so by clicking on the dropdown next to the name and select "delete".