How to Split Orders in Shippo

Whether you need to split up orders to fit your items into your packaging or whatever reason you would like to split up your orders, splitting your orders up into multiple packages is easy with Shippo. In this Article, learn how to split and combine your split orders with Shippo!


Splitting your orders

Order splitting is available to all merchants who are connected through to Shippo through:

  • Amazon
  • BigCommerce
  • ChannelAdvisor
  • Magento2
  • Shopify
 

Note:

If you do not have one of these storefronts, we offer a workaround! Please check out this article for step-by-step instructions: Split Orders for Multiple Package

 

To split a order:

  • The first step is to purchase the first order with the multiple items. 
  • Once the first label has been purchased, locate it in the orders page and open the drop-down menu labeled View Order and select Split order.
  • Enter the number of items that will be in each shipment.
    • We automatically begin by splitting the order into 2 shipments, however, if you will be shipping more than 2 shipments you can click Add Shipment. You are able to add up to 25 shipments.
  • Once you have entered the number of shipments, click save.
  • You'll then be directed back to the main orders screen where you'll see that your order has been split into 1 parent and multiple child orders.
 

Warning:

When splitting your orders, it is important to remember that the total number of items in your shipments will need to equal the total number of items in the order. Entering totals that are not matching will result in an error. 

 

Note:

You will have the ability to move between all of your split orders at the top of the create label screen

 


Moving your split orders back to a single order

If for any reason you need to remove the split orders on your account and make them one single order, you will have this ability as long as no labels have been generated.

To remove the split orders, and make one single order:

  • Go back to the orders page and click on view order next to the parent order.
  • On the first shipment click split order.
  • Edit your values in each shipment so that all items are back in shipment 1, and the remaining shipments have item values of 0, then click save.
  • Once this is done, your child orders will be removed and you will be left with your single parent order.

 


Will preset package templates be applied to my split orders?

Preset package templates are applied to new orders when they are imported into Shippo. This means your parent order will have a template applied if applicable, however, once you split the order into child orders the preset templates will not apply.

You will need to assign a package template to each child order, or enter custom dimensions for each child order when creating your label.

 

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