How to Create Return Labels in Shippo

There are three ways to create a return label to go with an outbound shipment that was purchased in Shippo:

  1. Create the return label at a later time than the outbound label was purchased
  2. check the Create a return label checkbox under Additional Services at the same time as you create the Outbound Label
  3. Create the return label automatically by checking the Auto-create return labels for outbound shipments box on the Labels Page 


Note: International (Cross-border) Return Labels are not available through Shippo's Master Accounts.


Create a Return Label at a Later Time



1. Click Create Return Label

  • On the Shipments Page, click on the drop-down arrow next to the Download button for your outbound shipment, and select Create Return Label.
  • On the Orders Page, click on the drop-down arrow next to the Fulfilled button for your original order, and select Create Return Label.

2. Enter the Package Dimensions and Weight

  • The recipient and sender addresses will be automatically swapped once the label is created
  • Pay when shipped or "scan-based" return labels do not need to be refunded if they are not used by your customers. You will never be charged for this type of label if it is not used
  • Your return label will always be with the same carrier as your outbound label, but you may select a different service level with that carrier when available if you are creating the return label at a later time than the outbound label

3. Click Buy

4. Download and Print 

  • Return labels will be listed on the Shipments Page after purchase and will have Return noted in the Tag column



Create a Return Label at the Same Time as the Outbound Label



You can create a return label at the same time as you are creating your outbound label. 

1. Click Add next to Additional Services

2. Check the box for Create a return label

3. Continue with your label purchase as usual

  • Both an outbound label and return label will be created
  • Return labels are Pay when shipped, or "scan-based", so you will not see the cost of the return label in the purchase confirmation pop-up
  • Clicking Download Label will include both the outbound label and return label to be printed at the same time
  • Both the Outbound Label and the Return Label will be listed on the Shipments Page
  • The recipient and sender addresses will be automatically swapped once the label is created
  • Both labels will be the same carrier and the same shipping method (e.g. both USPS Priority Mail or both First Class Package)
  • Both labels will use the same dimensions/weight input during label creation. Should your customer need to return a shipment using a box with different dimensions/weight, we recommend creating the return label separately as outlined above. Creating the return label separately allows you to change the dimensions and weight



Automated Return Labels

You can set up default return label preferences on the Labels Page in your Shippo account.



1. Navigate to the Labels Page by clicking on Settings and then Labels in the left navigation panel.

2. Scroll down to the Return Label Options section 

3. Check the Auto-create return labels for outbound shipments

3. Click Save

This will create a scan-based return label automatically for any outbound label that you purchase.

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