How to Create Return Labels in Shippo

In this guide, we will go over the three ways you can create return labels for outbound shipments purchased in Shippo.


Create a Return Label at the Same Time as the Outbound Label

The quickest way to create a return label is doing so while creating your outbound label:

  • Select the Order you want to create a return label for from the Orders Page
  • Click Package options in the side bar.
  • Select Create a return label.
  • Continue with your label purchase.

 

Note:

  • Return labels created during the outbound label purchase flow will be the same carrier and service level.
  • International Return Labels are not available through Shippo.

 


Create a Return Label at a Later Time

Another way to create a return label is to do so after you have already created the outbound label. 

To create a return label at a later time:

  • From the Shipments Page or, from the Orders Page, click on the drop-down menu on your shipment or order and select Create Return Label.
  • Enter the Package Dimensions and Weight.
  • Click Buy.
  • Download and Print.

Return labels will be listed on the Shipments Page after purchase and will have Return noted in the Tag column.


Automated Return Labels

To automate your Return Labels, you will need to set up default return label preferences on the Labels Page in your Shippo account:

  • Navigate to the Labels page by clicking on Settings and then Labels & packing slips in the left navigation panel.
  • Scroll down to the Return Label Options section.
  • Check Auto-create return labels for outbound shipments.
  • Click Save.

This will create a "pay-on-use" based return label automatically for any outbound label that you purchase.


Additional Information about Return Labels:

  • Return labels are "pay-on-use" based, meaning you will not be billed for the return label if the carrier does not scan it. In other words, requesting a refund for unused return labels is not necessary.

  • Clicking 'Download Label' after purchasing an outbound label (and indicating "Create a return label" within the order details) will include both the outbound and return label to be printed at the same time.

  • Both the Outbound Label and the Return Label will be listed on the Shipments Page.
  • When you create a return label during the outbound label purchase flow, the same package information, carrier, and service level will automatically be used.

  • When you create a return label during the outbound label purchase flow, the recipient and sender addresses associated with the outbound label will automatically be swapped. Additionally, the same package information, carrier, and service level will automatically be used.
  • When you create a return label after the outbound label has been purchased, you can modify the shipment information (e.g. weight, dimensions, signature confirmation, contains hazardous materials/dry ice/alcohol) and select a different carrier and service level.

 

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