Ordoro + Shippo Integration User Guide

This guide walks you through integrating Shippo with Ordoro to streamline your shipping operations.

The integration connects Ordoro's order management system with the Shippo multi-carrier platform. Once it's set up, you can access rates, purchase shipping labels, and manage refunds from multiple carriers directly within Ordoro.

Before starting the integration, make sure you have:

• An active Ordoro account
• An active Shippo account
• A carrier integration set up in Shippo

If you don't have an active Shippo account yet, you can create one directly from the Ordoro Shippo app.

Integrate Shippo with Ordoro

Connect your Shippo account to Ordoro in four steps.

Step 1: Create your accounts or log in

1. Log in to both your Shippo and Ordoro accounts.

2. If you're not logged in to your Shippo account, you'll be prompted to create an account or log in.

Step 2: Connect Shippo as a carrier in your Ordoro account

1. Log in to your Ordoro account as an admin.
2. Go to Settings → Integrations → Shippers/Carriers.

3. Click Add a shipper in the dropdown.

4. Select Shippo from the list and click Authorize.

5. You'll be redirected to Shippo. Log in to your Shippo account and approve the connection.
6. Once authorized, you'll return to Ordoro with Shippo listed as an active carrier.

Step 3: Connect your sales channel (for example, Shopify)

1. Go to Settings → Integrations → Sales Channels.
2. Open the platform dropdown and select your channel (Shopify, Amazon, Walmart, and so on).
3. Enter your store URL and click Add Sales Channel.
4. Ordoro completes the OAuth flow, and your orders start syncing automatically.

Step 4: Verify the connection

1. Go to the Orders tab — your channel orders should appear here.
2. Open any order and select Shippo as the carrier. Your discounted rates load automatically.
3. Create a test label to confirm the integration is working end to end.

Once you've completed these steps, Shippo powers all carrier rates and label generation inside Ordoro. Keep reading for a full walkthrough of the shipping workflow.

Create a Shipping Label

Once Shippo is connected, you can create labels directly from any order in Ordoro. The rates shown are pulled live from your Shippo account, so there's no manual setup needed.

1. Go to the orders tab and select the order you want to ship.

2. Open the order detail and verify the ship-to address and warehouse.
3. Select Shippo as the carrier.

4. All shipping methods and rates from your Shippo account appear, sorted by cost by default.
5. Select your preferred service (for example, USPS Ground Advantage).
6. Click Create Label.
7. Click Print Picklist and/or Packing List along with the label.
8. The label, picklist, and packing slip open for printing.

Batch Pick-Pack-Ship (High Volume)

For higher order volumes, Ordoro's batch workflow lets you pick, pack, and label multiple orders at once, which is significantly faster than processing one at a time.

Step 1: Print picklists and packing lists

1. In the Orders tab, check the boxes next to all orders in your batch.

2. Click Print and select Packing List and/or Pick List.
3. Configure packing list options: barcodes, images, SKUs, notes, batch ID.
4. Configure pick list options: group by SKU for efficient warehouse picking.

5. Print — one packing slip per order, one consolidated pick list for the entire batch.

Step 2: Create batch labels

1. After picking and packing, select the same batch of orders.
2. Click Create Labels — Ordoro creates all labels in one action via Shippo.
3. Labels are ready to print for the entire batch.

How Billing Works

Ordoro uses a gray-label integration with Shippo. This means:

• All label charges are billed directly through your Shippo account.
• Your Shippo subscription plan determines carrier access and rates.
• There's no additional charge from Ordoro for using Shippo as a carrier.
• You can view all billing, invoices, and payment details at Settings → Account → Billing.

All billing for Shippo services, including shipping labels and subscription fees, is handled directly by Shippo, not Ordoro. You'll be charged based on your monthly shipping volume, with plans starting at $19/month. For full details, see our pricing.

There's no additional charge from Ordoro to use the Shippo integration. All billing, invoicing, and receipts come directly from Shippo. If you're new to Shippo, you'll be prompted to choose a subscription plan during onboarding.

Access your billing and invoicing in Shippo

1. Log in to the Shippo app.
2. Go to Settings → Account → Billing.
3. Download invoices, update payment methods, and view pending transactions.

Returns

Ordoro creates return labels by flipping the from/to addresses.

1. In the Orders tab, select the order you want to create a return label for.

2. In the Shipping Label panel, switch to the Return Label tab and click Create Label.
3. Select the Print option, then view the label PDF to open the return label. Learn more about returns.

Returns workflow: RMAs

Ordoro supports Return Merchandise Authorizations (RMAs) directly from the original order.

1. Click on the Orders tab.
2. Search for the order that needs an RMA.
3. Click the checkbox for the order.
4. Choose Return Label in the label panel.
5. Select Initiate a Return (RMA) — this opens the RMA modal.

6. Enter the Return Merchandise Authorization (RMA) ID.
7. Return From: your customer's address from the order pre-populates here.
8. Add customer notes.

9. Return To: by default, this is the warehouse the order shipped from, but you can edit it.
10. Internal notes for processing return: these aren't sent to the customer and are used in Ordoro only.

11. Select the items to be returned.
12. Select the return quantity.
13. Select any return codes. If you've set up return codes, they'll appear here.
14. Create and view the RMA.

Get more information about: the returns workflow — creating a return label for RMAs, emailing the RMA label to your customer, updating the RMA status, and receiving and restocking products.

Troubleshooting

Quick Reference

Help Center

Contact us

API Documentation

Ready to start shipping smarter with Ordoro + Shippo!