Manage Sender and Return Addresses in Shippo

The Addresses page in your dashboard is where your shipping addresses live. You can add multiple addresses if you ship from more than one location.

We support two types of shipping addresses: the Sender Address and the Return Address. By default, the first address you enter is used as both your default sender and return address, though you can choose a different return address if needed.

We don't support a separate billing address. The Sender Address on your account also serves as your billing address and appears on invoices generated in Shippo.

Sender address

• The location you're shipping your package from.
• Used to calculate correct postage for your shipment. Make sure your package ships from within the same postal code as the sender address to avoid rate discrepancies.
• Prints on the label if you don't have a default return address.

Return address

• The address printed on your label.
• Used for returns if the carrier can't complete delivery.

This guide covers how to manage your sender and return addresses in Shippo.

Add a new address

To access the Addresses Page:

• Click the Settings icon.
• Select Addresses in the left navigation panel.

To add a new address

• Click + New Address at the top right of the screen.
• Complete each field and click Save.

A few field notes:

• The Company field is optional.
• The Phone field is optional in Shippo, though some carriers require a phone number for domestic shipments.
• A phone number is required for all international shipments.
• The Name field can't be left blank. Enter your company name there if you don't want to use a personal name for shipping.

Edit existing addresses

• Click the Edit link to the right of an address to select or deselect it as a default sender or return address.

Set a default address

• In the address pop-up, check the box next to Set as default sender or default return address, then click Save.
• Setting a different address as the new default sender or return address automatically deselects the prior one.

Delete an address

• Click the Edit link next to the address you want to delete, then click Delete Address. Confirm in the pop-up by clicking Delete.
• You can't delete an address set as the default sender or return address. Set a different address as the default first, and the Delete Address option will appear.

Shopify locations

Shopify merchants using Shippo have their Shopify locations imported automatically. See Use Shopify with Shippo for details.

FAQs

Can I use a different billing address than my sender address?

No. We don't currently support separate billing and sender addresses. The sender address on your account is used for billing and appears on your invoices.

If I update my sender address, will past invoices change?

Yes. When you update your Sender Address, previously generated invoices reflect the updated address.

What if my shipping address is different from my billing address?

We don't support separate billing and sender addresses. The Sender Address on your account is used for both billing and calculating shipping rates.

If you ship packages from a different location than the Sender Address on file, the shipping cost shown on the label may be incorrect, which can result in carrier adjustments.

Shipping from multiple locations? We recommend adding and selecting the correct Sender Address for each shipment to keep rates accurate and avoid carrier adjustments.