Customers on Pro and Premier plans can invite additional users to their Shippo account. Only the Account Owner can add and manage users. This guide covers how to add and manage users.
Add users
Only the Account Owner can add users. How many logins your account includes depends on your plan:
- Starter: 1 user login
- Pro: between 5 and 300 user logins
- Premier: 15+ user logins
See Shippo pricing and Shippo Subscription Plan Overview for current plan tiers and details.
To add a user:
- Click the Settings icon and select Users from the sidebar.
- Click + Add New User toward the top right of the user management pane and enter their email address.
- Click Send Invite. They’ll receive an email invitation to create a password and access their account.
| Note: Pending invitations count toward your plan’s user limit. You can only invite an email address that isn’t already associated with a Shippo account. An email that’s already tied to an account can’t be invited as an additional login. |
Manage users
Only the Account Owner can manage users on the User Settings Page. Invited users show as Pending until they respond to the email invitation. Pending invitations use a seat until they’re accepted or deleted.
- Click Resend Invite to remind an invitee.
- Click the trash icon to delete the invitation.
FAQs
Who can add and manage users?
Only the Account Owner.
What permissions do users have?
Invited users can make changes to your shipping account, so train everyone on how you’d like them to use it and avoid changes that could affect your operations. Only the Account Owner can add or manage users.
Is there a change history?
All users have the same access to make changes to the account, and there’s no change history to log who made which changes.
Can I transfer account ownership to another user?
Ownership can’t be transferred in the Shippo dashboard.
What if the Account Owner has left my company?
Contact Support at support@shippo.com for assistance with updating your account information.
Do my users still have access if I downgrade to Starter?
Starter plans support only one login user. You’ll need to remove all additional users before downgrading from a subscription plan to Starter.
Why is my Users page blocking me from adding users?
You may have reached your plan’s user limit. Pending invitations count toward the limit, so delete a pending invitation or remove a user before inviting another. Starter plans support only one user and won’t show the option to add more.