You can access your Shippo account with your email and password, or by signing in with Google. If you've forgotten your password, you can request a reset to get back in.
This guide covers logging in and resetting your password if you need to.
Log in to your Shippo account
- Go to the Shippo login page.
- Enter your email address and password.
- Click Log in.
Once you're in, you'll land on your Shippo dashboard, where you can create shipments, manage orders, and adjust account settings. Learn more about managing your account settings here.
Log in with Google
If you use Gmail, you can log in or sign up with Google Sign-In.
- Go to the Shippo login page.
- Click Continue with Google.
- Select the Google account you'd like to use.
- Follow the prompts to finish logging in.
After you sign in with Google, we automatically connect your Google account to your Shippo account, which makes future logins easier and cuts down on password resets.
Confirm your Google account is connected
- Log in to Shippo.
- Go to Settings.
- Select Profile.
- Under Connected accounts, confirm your Google account shows as Connected.
Reset your password
If you've forgotten your Shippo password, you can request a reset.
- Visit the password reset page.
- Enter the email address associated with your Shippo account.
- Click Reset password.
- Check your inbox for a password reset email.
- Follow the link in the email to create a new password.
Once your password is updated, return to the login page and sign in as usual.
Troubleshoot login issues
Didn't receive the password reset email?
If you don't see it within a few minutes:
- Check your spam or junk folder.
- Confirm your inbox allows emails from @shippo.com.
- Contact your email provider to make sure emails from Shippo aren't being blocked.
Still can't find it? Contact Shippo Support for help.
Didn't receive your two-factor authentication (2FA) code?
If your account requires two-factor authentication, you'll get a verification code when you log in. If it doesn't arrive:
- Wait a moment, then check your spam or junk folder.
- Confirm your inbox can receive emails from @shippo.com.
- Make sure you're checking the same email address associated with your Shippo account.
- Request the code again from the login screen.
Still can't get in? Contact Shippo Support for help.
Account locked from inactivity or too many login attempts?
Both messages point to the same fix: reset your password. An inactivity lock is separate from entering an incorrect password, but the recovery steps are the same either way.
To regain access:
- Click the reset your password link in the error message, or go straight to the password reset page.
- Enter the email address associated with your Shippo account.
- Follow the instructions in the reset email to create a new password.
- Return to the login page and sign in as usual.
If you don't receive the reset email, see Didn't receive the password reset email? above.
A few more tips
- If you signed up with Google Sign-In, you may not need a password to log in.
- If you accidentally create a new account using Google Sign-In with a different Gmail address, you can still log in to your original account with your existing password.