How to Manage Sender and Return Addresses in Shippo

The Addresses page in your Shippo dashboard is where your shipping addresses are stored. You can add multiple addresses if you are shipping from more than one location.

Shippo supports two types of shipping addresses — the Sender Address and the Return Address. By default, the first address entered in Shippo is used as both the default sender and default return address for your account, though you can choose to use a different return address if needed.

At this time, Shippo does not support separate billing and sender addresses. The Sender Address on your account is also used as your billing address and will appear on invoices generated in Shippo.

Sender Address 

• The location from where you'll be shipping your package
• Used to calculate the correct postage for your shipment — be sure your package is sent from within the same postal code as the sender address to avoid any rate discrepancies
• Will also be printed on the label if you do not have a default return address

Return Address

• The address that will be printed on your label
• Used for returns if the carrier cannot complete the delivery

In this article, we will show you how to manage your Sender and Return addresses in Shippo!

Adding a new address

To access the Addresses Page:

• Click the Settings icon.
• Then select Addresses on the left navigation panel.

To add a new address:

• Click on + New Address at the top right of the screen.
• Complete each field for the new address and click the Save button.

•  
  • The Company field is optional.
  • The Phone field is optional in Shippo; however, some carriers require a phone number for domestic shipments. 
  • A phone number is required for all international shipments. 
  • The Name field cannot be left blank. Please enter your Company name in the Name field if you do not wish to use your personal name for shipping.

Editing existing addresses

To edit your existing addresses:

• Click on the Edit link to the right of an address to select or deselect the address as a default sender or return address.

To set a default address:

• In the address box pop-up window, check the box next to Set as default sender or default return address. Click the Save button to save your selection.
• Setting a different address as the new default sender or default return address will automatically deselect any prior default.

To delete an Address

• Click on the Edit link to the right of the address you wish to delete. Then, click the Delete Address link. Confirm you wish to delete the address in the pop-up window by clicking the Delete button.
• You cannot delete an address that is set as the default sender or default return address. Set any other address as the default first. You'll then see the Delete Address option.

Shopify Locations

Shopify merchants using Shippo will have their Shopify locations imported to Shippo automatically. Please reference Shopify Locations in Shippo. 

FAQs

Can I change just my billing address in Shippo?
No. Shippo does not currently support having separate billing and sender addresses. The sender address on your account is used for billing purposes and will appear on your invoices.

If I update my sender address, will past invoices change?
Yes, when you update your Sender Address, previously generated invoices will reflect the updated address.

What if my shipping address is different from my billing address?
Shippo does not support separate billing and sender addresses. The Sender Address on your account is used for both billing purposes and to calculate shipping rates.

If you ship packages from a different location than the Sender Address on your account, the shipping cost shown on the label may be incorrect. This can result in carrier adjustments if the actual shipping origin differs from what is indicated on the label.

If you need to ship from multiple locations, we recommend adding and selecting the correct Sender Address for each shipment to ensure accurate rates and avoid carrier adjustments.