Managing Your Payment Methods in Shippo

Managing your payment methods in Shippo is easy! In this article, we’ll discuss the following topics:

• How to add a default payment method
• Available Shippo payment options
• How to change your default payment method
• How to add or delete a payment method

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How To Add a Default Payment Method

To purchase labels in Shippo, you must have a default payment method saved in your account.

 

How to add a default payment method:

• Click the Account icon in the top right corner of the page
• Navigate to the Billing Tab by selecting Billing from the drop-down menu
• Click the "+ Add Payment Method" button, and enter your payment information
• Click the "Save" button

 

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Available Shippo Payment Options

We accept the following payment methods to pay for your purchases in Shippo:

• Traditional Credit Cards
• Traditional Debit Cards
• Direct ACH billing (U.S banks only)

Shippo does not accept pre-paid credit cards, pre-paid debit cards, cards that can be reloaded, or gift cards for payments in Shippo.  To connect your bank account to Shippo for direct ACH billing, please contact support.

 

How To Add or Delete a Payment Method

To add a new payment method:

• Click the "+ Add Payment Method" button, and enter your payment information
• Click the "Save" button

To delete a saved payment method:

• Click the three vertical dots (⋮) on the right side of the payment method
• Select "Delete" from the drop-down menu

 

NOTE: You can save up to three payment methods in your account. When adding additional payment methods to your account, you must select "Use as default payment method" if you would like to use it for future label purchases and invoice charges. You can delete payment methods. However, you must have at least one default payment method saved in your account.

 

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How To Change Your Default Payment Method

You may save up to three payment methods to your Shippo account. However, label purchases and invoice charges will always be billed using the current default payment method when the invoice is generated — see Billing FAQs.

To change your default payment method:

• Click the three vertical dots (⋮) on the right side of the payment method
• Select "Use as default" from the drop-down menu

 

NOTE: You must have more than one payment method saved to see the "Delete payment method" and "Use as default" options. If you switch to a credit card and wish to switch back to your bank account under Direct ACH Billing, please Contact Support