Managing Your Payment Methods in Shippo

Managing your payment methods in Shippo is easy! In this article, we'll cover how to add a default payment method, Shippo payment options, changing a default payment method, and replacing or deleting a payment method. 


Adding a Default Payment Method

To make purchases in Shippo, you must have a default payment method saved for your account. You can set this up on the Billing Tab

Navigate to the Billing Tab by clicking on Settings and then Account on the left navigation panel in the web app. Then click on Billing along the top menu.



Shippo Payment Options

We accept the following payment methods to pay for your purchases in Shippo:

  • traditional Credit Cards
  • traditional Debit Cards
  • ACH direct billing (U.S banks only)

***You must have one of these saved on the Billing Tab of your Shippo account to make a purchase.***

Note: We do not accept pre-paid credit cards, pre-paid debit cards, cards that can be reloaded, or gift cards for payments in Shippo. 


How to Save Your Payment Method

  • To save a Credit or Debit card, click on the Add Credit Card button 
  • To connect your bank account to Shippo for ACH direct billing, please Contact Support
  • Your default payment method will be marked by a checkbox in a circle


Changing Your Default Payment Method

You may save more than one type of payment method to your Shippo account; however, purchases will always be charged to the default payment method at the time the invoice is generated — see Billing FAQs.

  • To change your default, you can click the "Use as default" link, underneath your preferred payment source
  • You'll need to have more than one payment source saved to see "Use as default" link
  • If you switch to a credit card for billing and wish to switch back to your bank account under ACH Billing, please Contact Support 


Replacing or Deleting a Payment Method

To delete any saved payment method for your Shippo account, you will need to replace it with a new card or account. 

  • To save a new credit or debit card, click the Update card button





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