Managing your payment methods in Shippo is easy. This guide covers adding a default payment method, the payment options we support (including Apple Pay and Google Pay), and how to update or remove a card on file.
| Note: Apple Pay and Google Pay are now supported payment methods in Shippo. We're rolling them out gradually to accounts throughout November 2026, so you may not see them in your Billing settings yet. If you don't see them, no action is needed. They'll appear as your account is enabled. Credit cards, debit cards and ACH direct billing (U.S. banks only) are still available. |
Add a default payment method
| Note: You need a default payment method saved on your account to purchase labels in Shippo. |
- Click the Account icon in the top right corner of the page.
- Go to the Billing tab by selecting Billing from the dropdown menu.
- Click + Add Payment Method and enter your payment information.
- Click Save.
Add Apple Pay or Google Pay
Before you start, make sure you have what you need:
- Apple Pay: an Apple device that supports Apple Pay, with a card saved in Apple Wallet. Device and browser requirements apply. See Apple's list of compatible devices.
- Google Pay: the Chrome browser and an active Google Wallet.
To add Apple Pay or Google Pay:
- Click the Account icon in the top right corner of the page.
- Go to the Billing tab by selecting Billing from the dropdown menu.
- Click + Add Payment Method
- Select the Apple Pay or Google Pay option.
- Approve with Face ID or Touch ID (Apple Pay). If Face ID or Touch ID doesn't work, your device may ask for your passcode. For Google Pay, follow the prompts from Google.
- Select Use as default if you want it used for future label purchases and invoice charges.
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Note: When you add a card or wallet, we may place a $1 preauthorization hold to verify your information. Apple Pay and Google Pay use the card linked to your wallet. If you later change the default card in Apple Wallet, the Apple Pay payment method saved in Shippo doesn't change. To charge a different card, add it to Shippo as a new payment method and set it as your default. |
I don't see Apple Pay or Google Pay
- For Google Pay, use Chrome and make sure your Google Wallet is active.
- For Apple Pay, use a supported Apple device and browser. Apple Pay isn't available on every device or in every browser.
Payment options we accept
We accept the following payment methods:
- Traditional credit cards
- Traditional debit cards
- Apple Pay (on supported Apple devices and browsers)
- Google Pay (in Chrome with an active Google Wallet)
- Direct ACH billing (U.S. banks only)
| Note: We don't accept prepaid credit cards, prepaid debit cards, reloadable cards, or gift cards. This also applies to cards saved in Apple Wallet or Google Wallet. |
Add a U.S. bank account (ACH)
ACH billing is accessible only for eligible U.S. bank accounts. To link your account, navigate to Settings → Billing → Add payment method → US bank account, and then follow the prompts to securely link your bank account.
| Note: Please don’t send login credentials, bank statements, or unredacted account details to Support. |
| If you have trouble adding a US bank account, please reach out to our Support team. Provide them with your bank name and account type (checking or savings) to verify your eligibility. Additionally, let us know if you’d like to set up ACH billing. Our Support team will confirm your eligibility and guide you through the next steps. |
Add or delete a payment method
Add a new payment method
- Click + Add Payment Method and enter your payment information.
- Click Save.
Delete a saved payment method
- Click the three vertical dots (⋮) on the right side of the payment method.
- Select Delete from the dropdown menu.
| Note: You can save up to three payment methods on your account. When adding a new one, select “Use as default payment method” if you want it used for future label purchases and invoice charges. You can delete payment methods, but you must always have at least one default payment method on file. |
Change your default payment method
You can save up to three payment methods to your account. Label purchases and invoice charges are always billed using the current default payment method at the time the invoice is generated. See How Billing Works in Shippo for more.
To change your default payment method
- Click the three vertical dots (⋮) on the right side of the payment method.
- Select Use as default from the dropdown menu.
Note: You need more than one payment method saved to see the “Delete payment method” and “Use as default” options. |