Shopify merchants have the ability to set up multiple locations for their stores within Shopify. If your business ships from multiple locations, you can use the Shopify Locations feature to manage your inventory and fulfillment. The number of locations available depends on your Shopify plan. You can read more about this feature in the Shopify Help Center here.
All active Shopify locations import to Shippo automatically
This is available for any Shopify merchant on all Shopify plan levels. You can see those locations listed on the Sender Address page in your Shippo account.
Shippo does not import inactive locations.
Locations that import from Shopify are provided in read-only format. Any changes or modifications that need to be made must be done in Shopify and then synced over to Shippo.
Editing Read-only Addresses
If you have a Single Shopify Location:
- Start by clicking into your Settings in Shopify and selecting Shipping. The Shipping Origin is the address that is imported to Shippo.
Please note that this may be different than the store address used for Shopify billing that is listed under your General settings.
If you have Multiple Shopify Locations:
- Start by clicking into your Settings in Shopify and selecting Locations. You can modify each Shopify address/location here. Please reference Shopify's Help Center if you need assistance.
Allow up to five minutes for the address changes to update, and then re-sync to Shippo by clicking on the Sync Orders link at the top of the Orders Page in Shippo. This will update your Shopify Location information on the Shippo Addresses Page:
A Shopify icon on the Shippo Addresses Page will note addresses imported from Shopify. Any address entered manually in Shippo will not have a Shopify icon.
How to Update the Name, Company, & Email Address
Unfortunately, it is not possible to edit the read-only Shopify address in Shippo. However, you can certainly modify the Name, Company, and Email Address fields for any imported Shopify location.
To update the name, company, and email address:
- Open the Settings tab from the dashboard and select Addresses.
- click on the Edit link to the right of the location.
- Next, you can update your Name, Company, and Email Address details.
- Be sure to Save your changes.
You can also go ahead and designate the default sender and return addresses here.
Shopify requires that a Shopify Location be used as the sender address when fulfilling orders in Shippo. If a sender address is used that is not an imported Shopify location, Shippo will not be able to send the tracking number and fulfillment update to Shopify for that order.
If your Shopify orders are not updating fulfillment when you purchase a label in Shippo, please see our troubleshooting guide here.