A package intercept is a service provided by some shipping carriers that allows the sender to redirect a package while it is in transit. This service is typically used when there is a need to change the delivery address, reroute the package to a different location, or return the package to the sender before it reaches the originally intended destination.
| Keep in mind that not all Carriers and service levels offer this service, and there may be additional fees associated with package intercept requests. |
If your label was created using Shippo’s Carrier Accounts, our dedicated support team may be able to facilitate an intercept with the carrier. To learn more based on the carrier, please see below:
UPS:
Domestic intercepts
Domestic intercepts may be available based on where the shipment is in transit. The fee, if successful, starts at $18.60 + any additional transportation fees. Alternatively, we can arrange to have your package held for pick-up at a UPS access point (this service is complimentary!).
International intercepts
International intercepts may be available once it reaches the destination country. If a package needs to be returned to sender, this can be initiated with UPS at any point while in transit as long as it has been accepted by UPS and not delivered. The fee, if successful, starts at $40.95 + any additional transportation AND customs fees.
UPS Ground Saver service level only supports a Return to Sender, and only while still in the possession of UPS. This fee also starts at $18.60
Click here to learn more about UPS Package Intercepts. Please note, that shipments created using Shippo’s Carrier Account, Shippo must handle the intercept request process on behalf of our customers.
USPS:
Domestic intercepts may be available based on where the shipment is in transit. Domestic intercepts start at $17.00 + additional transportation fees.
International intercepts are not supported.
Click here to learn more about USPS Package Intercepts. Please note that shipments created using Shippo’s Carrier Account, Shippo must handle the intercept request process on behalf of our customers.
FedEx:
FedEx Ground Economy
Unfortunately, FedEx Ground Economy intercepts are not supported.
FedEx International Connect Plus
FedEx International Connect Plus shipments may be able to be intercepted, but only to be returned to sender. The fees on this vary based on where the shipment is in transit and is unknown until processed and returned successfully, where FedEx invoices for the return shipment ~30 days after delivery.
Other FedEx Service Levels:
While not guaranteed, FedEx may be able to facilitate an intercept. To see if your package is eligible for an intercept, please contact the Shippo Customer Support team for further assistance. Please note that additional fees may apply for these requests.
DHL:
Reroutes are supported and the fee starts at $21 for an address correction, plus any additional transportation/customs fees that may apply.
If the shipment is still within the US, there should not be a fee to process a return to sender. If the shipment has left the US, the return fee would be comparable to the outbound postage + any customs/duties assessed on its entry back into the US.
| Note: Intercept requests are not guaranteed. While Shippo will do our best to assist with your request, charges will only be applied to your account in the event the intercept request is successful. |