Intercepts Supported at Shippo

A package intercept is a service some carriers offer that lets you redirect a package while it's still in transit. It's typically used when the delivery address needs to change, the package needs to be rerouted somewhere else, or it needs to come back to you before reaching its original destination.

Keep in mind: not every carrier and service level offers this service, and package intercept requests may come with additional fees.

If your label was created using Shippo's Carrier Accounts, our support team may be able to help arrange an intercept with the carrier. Request a package intercept here. Here's what to know by carrier.

UPS

Domestic intercepts

Domestic intercepts may be available depending on where the shipment currently is in transit. If successful, the fee starts at $18 plus any additional transportation fees. Alternatively, we can arrange to have your package held for pickup at a UPS Access Point, which is complimentary.

International intercepts

International intercepts may be available once a package reaches its destination country. If a package needs to return to sender, this can be started with UPS at any point in transit, as long as UPS has accepted it and it hasn't been delivered yet. If successful, the fee starts at $40.95, plus any additional transportation and customs fees.

UPS Ground Saver only supports Return to Sender, and only while UPS still has possession of the package. This fee also starts at $18.

Learn more about UPS Package Intercepts. For shipments created using Shippo's Carrier Account, Shippo handles the intercept request process on your behalf.

USPS

Domestic intercepts may be available depending on where the shipment currently is in transit, starting at $18.35 plus additional transportation fees. Request a package intercept here.

International intercepts aren't supported for USPS.

Learn more about USPS Package Intercepts. For shipments created using Shippo's Carrier Account, Shippo handles the intercept request process on your behalf.

FedEx

FedEx Ground Economy: Intercepts aren't supported for this service.

FedEx International Connect Plus: These shipments may be eligible for intercept, but only to be returned to sender. Fees vary depending on where the shipment is in transit and aren't known until the return processes successfully, at which point FedEx invoices for the return shipment roughly 30 days after delivery.

Other FedEx service levels: FedEx may be able to facilitate an intercept, though it's not guaranteed. Request a package intercept here, or contact Shippo Customer Support to check whether your package qualifies. Additional fees may apply.

DHL

Reroutes are supported. An address correction starts at $21, plus any additional transportation or customs fees that apply.

If the shipment is still within the US, there's typically no fee to process a Return to Sender. If it's already left the US, the return fee runs comparable to the outbound postage, plus any customs or duties assessed when it re-enters the US.

Canada Post

Reroutes within Canada start at $13 for address corrections, plus any additional transportation fees. Shippo gets billed for this charge and passes it on to you.

Exceptions: Some packages can't be redirected, including:

• Items with a redirect address outside Canada
• Items confirmed as "Out for Delivery" or "Delivered"
• Items that are not, or are no longer, in the Canada Post domestic mail stream

When you contact Shippo support, have this ready:

• The tracking number
• The new delivery address

Request a package intercept here

Evri

If Evri has accepted a shipment that needs to be returned or sent to a different address, you can request a reroute. Due to processing times and the number of parties involved, rerouting isn't always possible.

There's no fee to intercept a shipment unless it needs to be relabeled. If a shipment needs to come back to you, an additional undelivered fee applies.

When you contact Shippo support, have this ready:

• The tracking number (also called the Evri barcode)
• The new delivery address

DPD

Reroute a shipment

If DPD has accepted a shipment that needs to be returned or sent to a different address, you can request a reroute. Due to processing times and the number of parties involved, rerouting isn't always possible.

There's no fee to intercept a shipment unless it needs to be relabeled. If a shipment needs to come back to you, an additional undelivered fee applies.

When you contact Shippo support, have this ready:

• The tracking number
• The new delivery address

Royal Mail

Royal Mail services booked through Shippo's reseller account have limited support for post-shipment changes. These services aren't supported under this setup and can't be started by Shippo users:

Important notes:

• Once a Royal Mail shipment has been dropped off or collected, it can't be modified, intercepted, or redirected through Shippo.
• Return shipments must be started independently by the recipient. Shippo doesn't support prepaid return labels or return workflows through Royal Mail.
• Any pickup requests need to be arranged directly with Royal Mail, outside of Shippo.

Best practices:

• Double-check shipping addresses before purchasing and dispatching Royal Mail labels.
• Let customers know upfront that returns must be handled manually and rerouting isn't available.
• For more flexible logistics with return support and address changes, consider a carrier like USPS, UPS, or DHL instead.