Intercepts Supported at Shippo

A package intercept is a service provided by some shipping carriers that allows the sender to redirect a package while it is in transit. This service is typically used when the delivery address needs to be changed, the package needs to be rerouted to a different location, or the package needs to be returned to the sender before it reaches its originally intended destination.

If your label was created using Shippo’s Carrier Accounts, our dedicated support team may be able to facilitate an intercept with the carrier. To request a package intercept, please click here. To learn more based on the carrier, please see below:

UPS:

Domestic intercepts

Domestic intercepts may be available based on where the shipment is in transit. The fee, if successful, starts at $18 + any additional transportation fees. Alternatively, we can arrange to have your package held for pick-up at a UPS access point (this service is complimentary!).

International intercepts 

International intercepts may be available once it reaches the destination country. If a package needs to be returned to sender, this can be initiated with UPS at any point while in transit as long as it has been accepted by UPS and not delivered. The fee, if successful, starts at $40.95 + any additional transportation AND customs fees.

UPS Ground Saver service level only supports a Return to Sender, and only while still in the possession of UPS. This fee also starts at $18.

Click here to learn more about UPS Package Intercepts. Please note, that shipments created using Shippo’s Carrier Account, Shippo must handle the intercept request process on behalf of our customers. 

USPS:

Domestic intercepts may be available based on where the shipment is in transit. Domestic intercepts start at $18.35 + additional transportation fees. To request a package intercept, please click here.

International intercepts are not supported. 

Click here to learn more about USPS Package Intercepts. Please note that shipments created using Shippo’s Carrier Account, Shippo must handle the intercept request process on behalf of our customers.

FedEx:

FedEx Ground Economy

Unfortunately, FedEx Ground Economy intercepts are not supported. 

FedEx International Connect Plus

FedEx International Connect Plus shipments may be able to be intercepted, but only to be returned to sender. The fees on this vary based on where the shipment is in transit and is unknown until processed and returned successfully, where FedEx invoices for the return shipment ~30 days after delivery.

Other FedEx Service Levels:

While not guaranteed, FedEx may be able to facilitate an intercept. To request a package intercept, please click here. To see if your package is eligible for an intercept, please contact the Shippo Customer Support team for further assistance. Please note that additional fees may apply for these requests.

DHL:

Reroutes are supported, and the fee for an address correction starts at $21, plus any additional transportation/customs fees that may apply.

If the shipment is still within the US, there should not be a fee to process a return to sender. If the shipment has left the US, the return fee would be comparable to the outbound postage + any customs/duties assessed on its entry back into the US.

Canada Post:

Canada Post Intercepts

Reroutes are available within Canada starting at $13 for address corrections, with additional transportation fees as applicable. This charge will be billed to Shippo and then passed on to the customer.

Exceptions:
Please note that certain packages cannot be redirected, including:
Items with redirection addresses outside of Canada
Items confirmed as "Out for Delivery" or "Delivered."
Items that are not, or are no longer, in the Canada Post domestic mail stream

When you contact Shippo support, make sure that you have the following information:

• The tracking number 
• The new delivery address

To request a package intercept, please click here.

Evri:

Reroute a shipment

If a shipment that has been accepted by Evri needs to be returned or sent to a different delivery address, then you can request to reroute a shipment. Due to processing times for rerouting requests and the different parties involved in the shipment, rerouting shipments isn't always possible.

There is no fee to intercept a shipment unless the shipment needs to be relabeled. If a shipment needs to be returned to you, then there is an additional undelivered fee.

When you contact Shippo support, make sure that you have the following information:

• The tracking number (also called the Evri barcode).
• The new delivery address.

DPD:

Reroute a shipment

If a shipment that has been accepted by DPD needs to be returned or sent to a different delivery address, then you can request to reroute a shipment. Due to processing times for rerouting requests and the different parties involved in the shipment, rerouting shipments isn't always possible.

There is no fee to intercept a shipment unless the shipment needs to be relabeled. If a shipment needs to be returned to you, then there is an additional undelivered fee.

When you contact Shippo support, make sure that you have the following information:

• The tracking number 
• The new delivery address.

Royal Mail:

Royal Mail services booked through Shippo’s reseller account have limited support for post-shipment changes. The following services are NOT supported under this setup and cannot be initiated by Shippo users:

 Unsupported Services for Shippo 

 Important Notes

• Once a Royal Mail shipment has been dropped off or collected, it cannot be modified, intercepted, or redirected via Shippo.
• Return shipments must be initiated independently by the recipient — Shippo does not support prepaid return labels or return workflows through Royal Mail.
• Any request for pickups must be arranged directly with Royal Mail, outside of the Shippo platform.

 Best Practices

• Ensure shipping addresses are double-checked before purchasing and dispatching Royal Mail labels.
• Clearly communicate to customers that returns must be handled manually and that no rerouting is available.
• For return-friendly or flexible logistics, consider using carriers that support return labels and address changes through Shippo (e.g., USPS, UPS, or DHL).