You've purchased your label and sent off your package. Now, like your customers, you're waiting for it to arrive. Shippo makes it easy to track your packages right from the Shipments page.
How to track packages in Shippo
To track your shipped packages in Shippo:
- Open the Shipments page.
- Find the order you want to track.
From here, you'll see a short status description:
- Pre-Transit
- In Transit
- Delivered
- Cancelled
Click into the shipped order, and a sidebar opens on the right with the package's tracking number. Click the tracking number to go straight to the carrier's tracking page for more detail on its status.
Tracking FAQs
Is tracking available for all carriers?
Tracking is available in Shippo across all carriers, for any service level the carrier offers it on, around 98% of service levels. There's no extra fee for tracking labels purchased through Shippo. Other shipments incur a cost per tracking number.
Is tracking available for cross-border shipping?
- USPS First Class International shipments don't come with reliable tracking. Depending on the destination country, you may get some spotty tracking information, at least until the package leaves the US, but in many cases tracking isn't available at all for these shipments.
- USPS Priority Mail International Small Flat Rate Boxes and Flat Rate Envelopes also don't include tracking. See USPS Priority Mail International documentation for more.
- Canada Post Small Packet doesn't include tracking services.
- Looking for the Shippo tracking API? See our Tracking API documentation.
| Note: If your tracking shows as "Invalid" or "Unavailable" on the carrier's website, it's likely because the label was just created. It can take up to 24 hours after label creation for the carrier's system to process tracking information. USPS also reuses tracking numbers, so their system may take a little extra time to update with the correct shipment details, like address and status. |