UPS Canada FAQs

How do I get discounted UPS rates in Canada?

For Canadian e-commerce merchants that sign up for UPS shipping through Shippo:

  • Start by logging in.
  • Next, click create label.
  • Then, enter the shipment details, and discounted UPS rates will automatically appear within your dashboard.

Can I connect my UPS Canada account to Shippo?

Yes. Canadian e-commerce merchants with a preexisting accounts with UPS can integrate their accounts into Shippo. This will allow you to compare the rates you negotiated with UPS and other carriers within the same dashboard. Click here to connect your UPS Canada account.  


Which UPS discounts are available for Canadian shippers?

Customers that sign up for UPS shipping through Shippo enjoy many benefits, including discounts up to 68% off UPS Standard® shipments and 50% off UPS Expedited®, UPS Express®, and UPS Express Saver® services.* 

With UPS, you can access other benefits you may not be getting today with your current carrier.**

  • Discounted shipping rates no matter how much or often you ship 
  • Sell to customers everywhere with a global reach of 220+ countries 
  • Pick the correct delivery option for you and your customers with 15 options to choose from (domestic and international) 
  • Time and day definitive delivery with guarantees 
  • Greater flexibility with size and weight 
  • UPS Declared Value against loss or damage for greater peace of mind 
  • Simplified customs clearance to help with exports and imports 

Note: Discounts off UPS daily rates. Rates are limited to shipping from Canada only. Rates and applicable discounts are subject to change at any time.  


Do UPS rates include taxes?

Yes. Displayed Web App UPS rates include provincial taxes on transportation charges. However, the rate displayed does not include duties and taxes for international shipments.


Are there surcharges for shipping with UPS in Canada?

Merchants who sign up for UPS shipping through Shippo will have residential surcharges waived.  Other common surcharges are included in the displayed rate. However, others may apply to specific shipments. 


Is package pick-up available for UPS Canada?

We do not currently have the option to request a pickup directly on the Web App, but it is coming soon.  In the meantime, you can navigate to to schedule your pick-up by visiting UPS here.


Where can I drop off my UPS packages in Canada?

In Canada, you can drop off packages at any of the 350 The UPS Store® locations. You can also drop off packages at over 1,200 UPS Access® Point locations. To find a drop-off location near you, visit UPS here.


What Are the size and weight limits for UPS packages in Canada?

UPS packages in Canada can weigh up to 150 lbs (68kg). An additional fee will be required for packages weighing more than 50 lbs (22kg). 

Regarding size limits, packages can measure up to 165 inches (419 cm) in length, girth combined, and 108 inches (274 cm) in length.  An additional fee will be required for packages with the longest side exceeding 48 inches/122 centimeters or its second-longest side exceeding 30 inches/76 centimeters.


Can I ship internationally with UPS from Canada?

Yes! Canadian shippers have access to ship to over 220 countries worldwide. UPS international services available for Canadian shippers include UPS Worldwide Express Plus®, UPS Worldwide Express®, UPS Worldwide Express Saver®, UPS Worldwide Expedited®, UPS 3 Day Select® to the U.S., and UPS Standard® to the U.S. Customs and international shipping fees can be handled easily and quickly within Shippo before printing out UPS labels. Eligible packages can qualify for up to 50% off UPS international services.


Do UPS shipments in Canada come with tracking?

Yes, Canadian merchants who print UPS labels through Shippo automatically get tracking available for those shipments. This information can be shared with your customers so that they get automatic updates on where their orders are. To learn more about how tracking for your shipments works in Shippo, click here.

Was this article helpful?

Related articles