Connecting your UPS account to Shippo lets you view your negotiated UPS rates, use your authorized account services, and purchase UPS labels right from your Shippo dashboard. Here's how to connect it.
| Important: Before you start, review our UPS OAuth Setup Guide. It walks you through the updated steps required for UPS OAuth authentication. |
Connect UPS to Shippo
To connect your UPS account:
- From the Settings page, go to the Carriers tab.
- Click + Connect Carrier Account at the top of the page, then select UPS.
- Add your account nickname and UPS account number (required).
- Check the box next to "By checking this box, you agree to the UPS Technology Agreement," then click Next.
- Enter your UPS login credentials on the UPS login page.
- Once connected, you'll be redirected back to your Shippo dashboard.
| Note: Before connecting your UPS account, make sure your UPS account number is associated with your UPS.com account to avoid connectivity issues with Shippo. |
A few things to know
- UPS account numbers are six characters (numbers and letters).
- Account nickname is just for your own reference in Shippo.
- If you see the error "UPS label service error: Severity: Hard, code: 120100: detail: Missing or invalid shipper number" after connecting, your UPS account number isn't associated with your UPS login. Log into ups.com outside of Shippo and add the account number by providing a recent invoice or using the PIN method.
Connect a UPS Mail Innovations account
| Note: You'll need to set up a UPS Mail Innovations account, since this service isn't available through a UPS Ground account. |
Once your UPS Mail Innovations account is set up, your UPS rep will link it with your UPS Ground account behind the scenes so you can use it through Shippo.
You won't get a confirmation or notification once that's done. You'll just be redirected to the Shippo Carriers page. To confirm the connection works, we recommend creating test labels using the "Irregular (Mail Innovations)" template.
Restricted Items
Vaping Products
Effective April 5, 2021, UPS no longer transports vaping products across its US network (domestic shipments, imports, and exports). A "vaping product" is any product intended for human consumption by inhalation that relies on vaporization or aerosolization, including e-liquid, electronic cigarettes, electronic cigars, electronic cigarillos, electronic pipes, electronic vaping product delivery pens, hookah pens, and similar devices.
Shipping vaping products through UPS may result in a $150 fee per package, along with termination of service. Find more information at www.ups.com/tobacco.