How to Connect Your UPS Account in Shippo

Connecting your UPS account to Shippo allows you to view your negotiated UPS rates, use your authorized account services, and purchase UPS labels from your Shippo dashboard. In this article, we'll cover how you can connect your UPS account.

There are two ways to connect:

Quick Registration

  • Invoice details are not required
  • Retail Rates will be shown — UPS will not display your discounts in Shippo
  • UPS will bill you using your discounts, not retail rates
  • Shippo will only bill for label fees or plan fees (depending on your Shippo plan) and optional insurance if purchased

Full Registration

  • You must enter your invoice details to authorize UPS to share your discounted rates in Shippo
  • You must use your most recent invoice dated in the past three weeks
  • Skipping the invoice step when registering will not bring your discounts into Shippo
  • UPS will bill you using your discounts
  • Shippo will only bill for label fees or plan fees (depending on your Shippo plan) and optional insurance if purchased


Shippo recommends always using Full Registration.


Connect UPS to Shippo

To Connect your UPS account, get started by adding UPS as a carrier:

  • Get started by navigating to the Carriers Page in Shippo by clicking on the Settings Icon and then selecting Carriers from the left navigation panel. 
  • Click on the + Connect Carrier Account button at the top of the page.
  • Select UPS from the list.
  • Next, add your Contact Information.
  • Then, add your Billing Address and UPS Information
  • Enter your most recent UPS invoice to authenticate your account.
  • Click Connect Account


Before connecting to your UPS account, please ensure your UPS account number is associated with your account to avoid connectivity issues with Shippo.




Billing Information Notes:

  • If you do not have a Company Name, enter your full name.
  • Your Shippo account address will be pre-filled here. But, if your UPS account address differs, you must update the address on this page to match exactly.
  • UPS Account Numbers are six characters (numbers and letters).
  • Use only the first five digits of the postal code.
  • Account Nickname is just for your reference in Shippo.

Account Authentication Notes:

  • This is required to display your discounted UPS rates.
  • The invoice should be dated within the past three weeks.
  • Do not skip this step if you want to see your discounted UPS rates in Shippo.
  • Control ID is required if printed on your UPS Invoice. Download your UPS invoice from the past 45 days, and the Control ID will be located in the top right corner. It is not listed on, only on your invoice. 
  • If you receive the error “UPS label service error: Severity: Hard, code: 120100: detail: Missing or invalid shipper number” after connecting, this indicates the UPS account number is not associated with the UPS login. You must log into outside of Shippo and add the UPS account number returning this specific error by either providing a recent invoice or the PIN method.


UPS will then be in Test Mode on the Carriers Page. To switch to Live Mode:

  • Click Edit.
  • Then, uncheck Activate test mode.
  • Lastly, click Save.


You'll need to establish a UPS Mail Innovations account as it is not a service that is available via a UPS ground account.


Once established, your UPS rep will link the two together in the background so you can use that account through Shippo.

You will not receive confirmation or notification but will be redirected to the Shippo carriers page. We suggest creating some test labels using the “irregular (Mail Innovations)” template to confirm the connection is working.


Restricted Items

Vaping Products

Effective April 5, 2021, UPS will no longer transport Vaping Products in the U.S. network (domestic shipments, import, and export). "Vaping Product" means any product intended for human consumption by inhalation that relies on vaporization or aerosolization, including but not limited to e-liquid, electronic cigarettes, electronic cigars, electronic cigarillos, electronic pipes, electronic vaping product delivery pens, hookah pens, and any other similar devices that rely on vaporization or aerosolization.

Shipping Vaping Products through UPS may result in a $150 fee per package, as well as the termination of service. You can find more information here


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