Shippo Subscription Plan Overview

As your business grows, it may make sense to upgrade your plan. We offer subscription plans built to support your business wherever it is in its journey.

We offer three subscription plans:

• Starter Plan: a quick and easy way to start shipping.
• Professional (Pro) Plan: grow your business with branded shipping and more support.
• Premier Plan: scale up with dedicated support, for customers with high-volume operations and complex needs, managed by our Sales team.

This guide breaks down the features available on each plan.

Select a plan in account settings

• Click the Account Settings icon.
• Select Plan.
• Click Adjust Plan.

Use the slider to see the cost for your expected shipping volume:

• Select the appropriate volume with the slider.
• Select monthly or annual billing. Annual billing includes an automatic 10% discount.
• Click Start Free Trial.

Starter plan

The Starter Plan is the default when you create your Shippo account. It's a great fit for smaller businesses shipping fewer than 30 labels per month.

• No monthly commitment
• Best USPS, UPS, FedEx, and DHL Express discounts when using our carrier accounts
• Access to both our web app and our API
• Unlimited store integrations
• Easy international shipping
• Ability to import orders via CSV upload
• Ability to create return labels
• Tracking for shipments
• Order notification emails, tracking pages, and packing slips
• Expert customer support via email
• Access to additional shipment insurance
• Access to Automation Rules
• 1 login user per account
• Up to 30 labels per month
• Access to reports that help you understand your shipping costs
• Worldwide address validation, free for U.S. addresses, $0.09 for international addresses
• Tracking API, $0.01 per unique tracking number created outside Shippo
• Best-in-class reliability and service uptime

Professional (Pro) plan

Everything in the Starter Plan, plus:

• Pricing tailored to your shipping volume. You'll pay a monthly plan fee for access to all the extras.
• Ability to connect all of your carrier accounts (supported carriers only)
• Your custom branding on order notification emails, tracking pages, and packing slips
• Ability to add custom text to email notifications
• Up to 300 login users per account
• Up to 10,000 labels per month
• Access to standard shipping reports and analytics
• Access to advanced shipping insights with Shippo Intelligence (API customers only)
• Access to our shipping support experts via email and phone
• Worldwide address validation, free for U.S. addresses, $0.08 for international addresses
• Tracking API, $0.01 per unique tracking number created outside Shippo
• Best-in-class reliability and service uptime

Premier plan

All of the features in our Pro Plan, plus:

• Up to 300 login users per account
• Unlimited labels
• Access to advanced reports to help manage shipping costs and improve fulfillment speed
• A team dedicated to advising you through your Shippo integration, plus dedicated account support once you've launched
• Worldwide address validation, free for U.S. addresses, $0.06 for international addresses
• 99.9% uptime SLA

Speak with our Sales team to see if this plan is right for you.

Pro plan overview

Pro plan 30-day free trial

All Shippo customers start on the free Starter Plan and can create up to 30 labels per month.

Every customer can try the Pro Plan free for 30 days. If it's not the right fit, downgrade before the 30 days are up to avoid the subscription fee.

Pro plan FAQs

How do I know how long is left in my free trial?

The Plan Settings Page shows how many days are left in your trial at the top of the page, along with the date your plan changes to Pro and what you'll be charged.

What happens after the free trial?

On the date shown on the Plan Settings Page, your account is charged the first subscription fee you selected.

• Monthly: if you selected the $19/month plan for up to 200 labels, you'd be charged $19.
• Annual: if you selected the same plan but chose annual billing, you'd be charged $205 (a 10% discount for paying a year in advance). No refunds are given if you cancel before the year is up.

What are the fees and volume tiers for the Pro plan?

Does the Pro plan fee include the cost of postage?

No. The Pro Plan fee doesn't cover postage or shipping rates. It gives you the ability to connect your carrier accounts to retrieve rates and buy labels, plus access to advanced features like customized email notification text and applied Company Branding on packing slips, tracking pages, and email notifications. It also unlocks priority chat and phone support.

When am I billed for the Pro plan fee?

Pro plan fees bill monthly at the start of your subscription cycle, prepaying for the upcoming cycle. A payment on October 15th, for example, covers the plan from October 15th through November 14th.

What happens if I buy more labels than my plan covers?

We still let you buy shipping labels, even after you've exceeded your plan's volume before the next billing cycle. You'll never be blocked from shipping.

When you buy the first label that exceeds your plan allowance, you're upgraded to the next plan level and billed at the start of your next billing cycle. For example, if you're on the $19/month plan for 200 labels and buy your 201st label, you'd move to the $29/month plan for 201–500 labels starting your next cycle.

How does this affect labels I buy on other platforms?

These price changes only apply to labels purchased directly through the Shippo Web App. They don't apply to labels bought through an e-commerce platform, 3PL, or similar.

Can I get a refund for subscription fees?

We don't offer refunds, prorated or otherwise, if you downgrade or cancel your plan before the end of the billing cycle. Changes take effect on the first day of the next cycle.

How do I cancel my Pro plan?

• Click the Account Settings icon.
• Select Plan.
• Click Adjust Plan.
• Click Downgrade within the Downgrade Plan section.