Shippo Subscription Plan Overview

As your business grows, it may make sense to upgrade your Shippo plan! We provide subscription plans built to support your business, wherever it may be in its journey. 

Shippo offers three unique subscription plans:

  • Starter Plan: A quick and easy way to start shipping
  • Professional (Pro) Plan: Grow your business with branded shipping and more support
  • Premier Plan: Scale up with dedicated support (for customers with high-volume operations and complex needs managed by our Sales Team)

In this article, we will break down all of the different features available for each plan.

 


How to Select a Plan in Account Settings

  • Click the Account Settings icon.
  • Select Plan.
  • Click Adjust Plan.

Use the slider to see the cost for your expected shipping volume:

  • Select the appropriate volume with the slider
  • Select Monthly or Annual billing (Annual billing includes an automatic 10% fee discount)
  • Click Start Free Trial

 


Starter Plan

The Starter Plan is the default plan when creating your Shippo account. This is a great plan for smaller businesses shipping less than 30 labels per month.

  • No monthly commitment!
  • Best USPS, UPS, FedEx, and DHL Express discounts when using our master carrier accounts
  • Access to both our web application as well as our API
  • Unlimited store integrations
  • Easy international shipping
  • Ability to import orders via CSV upload
  • Ability to create return labels
  • Tracking for shipments
  • Order notification emails, tracking pages, and packing slips
  • Expert customer support via email
  • Access to additional shipment insurance
  • Access to Automation Rules
  • One user login per account
  • Up to 30 labels per month
  • Access to reports to help you understand your shipping costs
  • Worldwide address validation (FREE for U.S. addresses, $0.09 for International addresses)
  • Best-in-class reliability/service uptime

 


Professional (Pro) Plan

Everything in the Starter Plan, plus...

  • Pricing tailored to your shipping volume – you'll pay a monthly plan fee to give you access to all the extras!
  • Ability to connect all of your carrier accounts (with supported carriers only)
  • Your custom branding on all order notification emails, tracking pages, and packing slips
  • Ability to add custom text to email notifications
  • Up to five login users per account
  • Up to 10,000 labels per month
  • Access to reports and analytics to help you better understand your shipping costs
  • Access to our shipping support experts via chat, phone, and email
  • Worldwide address validation (FREE for U.S. addresses, $0.08 for International addresses)
  • Best-in-class reliability/service uptime

 


Premier Plan

All of the features of our Pro Plan plus...

  • Up to 15+ login users per account
  • Unlimited labels
  • Access to our advanced reports to help you manage your shipping costs and improve your fulfillment speed
  • A team dedicated to advising you through your Shippo integration as well as dedicated account support once you've launched
  • Worldwide address validation (FREE for U.S. addresses, $0.06 for International addresses)
  • 99.9% uptime SLA
  • Speak with our Sales team to see if this plan is right for you

 


Pro Plan Overview

Pro Plan 30-day Free Trial

All Shippo customers start with the free Starter Plan and can create up to 30 labels per month.

All Shippo customers can try out the Pro Plan for free on the 30-day free trial. If you find it's not the right plan for your business, downgrade before the end of the 30 days when the subscription fee is charged.

 

 

Note:

The plan fee selected here is what you will be charged at the end of the 30-day free trial if you have not downgraded to a Starter plan

 


Pro Plan FAQ's

How do I know how long is left in my free trial?

The Plan Settings Page shows how many days are left in the trial right at the top of the page. You'll also see the date on which your plan changes to the Pro Plan and what the charge will be.

 

What happens after the free trial?

On the date displayed on the Plan Settings Page, your account will be charged for the first subscription fee that you selected. 

  • Monthly: If you selected the $19 per month plan for up to 200 labels monthly, you would be charged $19, for example.
  • Annual: If you selected the $19 per month plan for up to 200 labels monthly but chose annual billing, you would be charged $205.20 (a 10% discount for paying a year in advance). No refunds are given if the plan is canceled before one year.

 

What are the fees and volume provisions for the Pro Plan?

Starting 3/1/2024 our new plans and pricing are as follows:

Monthly Plan Fee

Expected Monthly Shipping Label Volume

$19/month 31 — 200 labels
$29/month 201 — 500 labels
$79/month 501 — 2,500 labels
$139/month 2501 — 5,000 labels
$199/month 5001 — 10,000 labels
Contact for Pricing 10,001 + labels

 

Please note that our plans and pricing are changing from the previous pricing:

Monthly Plan Fee

Expected Monthly Shipping Label Volume

$10/month 0 — 60 labels
$25/month 61 — 200 labels
$35/month 201 — 450 labels
$50/month 451 — 750 labels
$75/month 751 — 1,750 labels
$100/month 1,750 — 3,500 labels
$125/month

3,501 — 5,000 labels

$150/month

5,001 — 7,500 labels

$200/month

7,501 — 10,000 labels

Contact for Pricing 10,001 + labels

 

Why did Pro Plan prices change on March 1, 2024?

Over the last few years, we’ve worked hard to release new features that enable you to optimize and save on shipping. This price change will enable us to continue to offer you the best shipping experience.

 

Does the Pro Plan fee include the cost of postage?

The Pro Plan fee does not include the cost of postage (shipping rates). This fee allows you to connect your carrier accounts to retrieve rates and purchase labels. It also gives you access to advanced features such as customized text on Email Notifications and applied Company Branding to Packing Slips, Tracking Pages, and Email Notifications. It also gives you priority chat and phone support.

 

When am I billed for the Pro Plan fee? 

Pro plan fees are billed at the beginning of each month (or the beginning of the plan year) to pre-pay for the upcoming plan cycle. A monthly payment on October 15th, for example, would pay for the Plan from October 15th through November 14th.

 

What happens if I buy more labels than my plan accounts for?

Shippo still allows you to purchase shipping labels – even if you've exceeded your plan amount before the next billing cycle. You will not be stopped from shipping.

When you purchase the first label exceeding your plan allowance, you will be prompted to confirm whether or not you would like to upgrade to the next plan level. For example, if you were on the $19 per month for 200 labels plan, and you attempted to purchase your 201st label, you would be promoted to update and then enrolled in the $29 per month for 201-500 labels plan at the billing of the next month.

 

Can I have a refund for subscription fees?

Shippo does not provide refunds, prorated or otherwise if you downgrade or cancel your plan before the end of the billing cycle. Changes will take effect on the first day of the next billing cycle.

 

How do I cancel my Pro Plan?

  • Click the Account Settings icon.
  • Select Plan.
  • Click Adjust Plan.
  • Click Downgrade within the Downgrade Plan section.

Please note that if you have exceeded the lower plan volume, you won't be able to purchase new labels.

Was this article helpful?

Related articles