USPS Priority Mail Express (PME) is built for when you need your package delivered quickly, with a guarantee behind it.
Refund eligibility
The package didn't arrive by the guaranteed date. Is it eligible for a refund?
Yes. A PME shipment qualifies for a refund from USPS if it doesn't arrive at the recipient's address by the guaranteed time. USPS sets that guaranteed time when they receive your package, not when you create the shipping label.
Filing a refund claim
How do I request a refund for late delivery?
Since USPS guarantees the transit time, you'll need to file your refund request with USPS directly. You can file:
- In person at your local Post Office
- Online at usps.com, which USPS prefers
You have up to 30 days from the shipment date to file your claim with USPS.
What do I need to provide to USPS with my claim?
- A free usps.com account, so you can submit the request, follow its progress, and receive the refund
- The tracking number
- A receipt or proof of purchase, either your Shippo invoice (downloaded from the Billing tab) or your USPS receipt from drop-off
| Note: USPS won't accept claims for packages lost due to a refunded or otherwise invalid label. A refunded label counts as invalid; using one anyway puts your package at risk of being confiscated for fraud. All labels must be used within 30 days, after which they're also considered invalid. |
Where can I get a receipt in Shippo?
Go to your Billing tab , find the tracking number under Your Invoices, and click Download next to the invoice you need.
How can I check on the progress?
When you file your claim on usps.com, USPS sends a confirmation email. Log back into your usps.com account any time to check your claim's status.
How long will it take to get my money back?
USPS generally takes a few days to process claims. Once approved, they issue the refund right away.
How will I get my money?
USPS mails a check to the address you provide on your claim.