1. Shippo
  2. Carrier Connections
  3. International Carriers (outside of the U.S.)

Using a Personal Canada Post Account in Shippo

Connect your existing Canada Post account to Shippo in just a few clicks. Once it's linked, you'll retrieve your contracted rates and purchase labels directly in Shippo.

 

How to Connect Your Canada Post Account

  1. In Shippo, go to Settings in the left navigation.
  2. Select Carriers.
  3. Click + Connect Carrier Account.
  4. Choose Canada Post from the list.
  5. In the pop-up, click Connect via Canada Post.
  6. Log in with your Canada Post username and password on the page you're redirected to.
  7. You'll return to Shippo automatically, and your Canada Post account will show up as an active carrier.

 

 

 

Note:

  • You no longer need to enter API credentials manually. Canada Post handles authentication directly during the connection process.
  • Canada Post bills you for postage purchased with your Canada Post account in Shippo, except for the eBay-provided Canada Post account. See Using Shippo for eBay Canada Shipping for details.

 

Contact Canada Post Customer Support

Need help with your account, a label, or another Canada Post service? Here's how to reach them:

  1. Visit the Canada Post Support page.
  2. Choose the topic that matches your issue (Tracking, Lost & Damaged Items, Mail Delivery, Business Services, etc.).
  3. Under "Contact Us," pick from Online, Social, Phone, or Mail.

 

Surcharges for Misdeclared Shipments

Canada Post may bill you directly if the weight, dimensions, or address you declare at label creation don't match the actual shipment. Enter accurate details before purchasing to avoid these adjustments. Canada Post assesses shipments once they enter their network, and any mismatch can result in extra charges.

 

Shipping from Canada to the US: Zonos Account Key Required for DDP

Effective Aug. 29, 2025, all Canada Post shipments from Canada to the US require duties and taxes prepaid (DDP). You can prepay through Zonos, directly in Shippo, using your personal Canada Post account.

Adding Your Zonos Account Key (Web App)

  1. Go to Settings > Carriers > Your Accounts > Canada Post.
  2. Click Edit.
  3. Find the Zonos Account Key field.
  4. Enter the key Zonos gave you.
  5. Click Save.

Don't have a Zonos key yet? Set up a Zonos Verified Account first. See Canada Post's guide on prepaying US duties with Zonos.

Once your Zonos Account Key is saved, Shippo can retrieve rates, purchase labels, and send your Canada Post shipments to the US with DDP as the required incoterm.

 

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