Does Shippo provide boxes or packaging supplies?
Shippo does not provide the shipping or packaging supplies. We're simply a label creation platform that allows you to create and purchase shipping labels to print off and affix to your shipments.
You can choose to use your own packaging material from a local supplier, but many carriers also offer supplies free-of-charge depending on the service. The USPS, for example, has a large selection of free supplies available on their website.
Does Shippo provide the labels for my printer? What kind of labels should I buy?
Shippo does not supply paper supplies for printing, but you'll be able to find the label paper you need at any local office supply store or online retailer. Please be sure to purchase adhesive paper that is compatible with your printer (inkjet, laser, etc.). We support printing with standard printers using 8.5x11 inch paper and thermal label printers that use 4x6 inch label rolls. See Printer and Label Size Information.
Does Shippo provide a digital scale?
We do recommend you use a reliable postage scale to ensure you're purchasing the correct postage, but we don't endorse or recommend any particular unit. Shippo does not integrate directly with USB scales.
I use Depop—how do I make a change to my label, get a refund, or get a new label?
Depop uses Shippo's API to power its backend shipping and checkout process which allows their customers to print shipping labels. Depop maintains all support of their app. If you have questions about a particular order or label, please contact Depop Support as they will be best equipped to assist you with their app.
Why were address lines 1 and 2 reversed when I printed my label? Will my shipment still get there?
Labels are generated by the carrier and sent back to Shippo for you to print. In their system, a carrier will sometimes switch the first and second address lines. The second address line printing above the first line is not incorrect and is still perfectly valid in this formation. It should have no effect on the deliverability of your packages.
Do all USPS labels have tracking numbers?
Yes, all USPS service levels available in Shippo include tracking services and are assigned a tracking number by USPS when the label is created. Please see How to Locate Tracking Numbers in Shippo.
Do you have cubic pricing?
Yes, USPS cubic pricing is available in Shippo. The discounted pricing we've negotiated with USPS is quite complex allowing for cubic pricing where applicable and weight/zone pricing in other cases. We've optimized our pricing model to extend the best possible rates to all of our customers. Please reference The 2019 USPS Postage Rates on our blog.
Can I create a return label with USPS Parcel Select?
USPS return labels are supported only for USPS First Class Package and USPS Priority Mail. Return labels are not available for Parcel Select.
I forgot my password, can you give me a new one?
You can easily reset your password by clicking here. If your account becomes locked after too many failed attempts, our Support Team can reset it for you.
How can I mark my order as Fulfilled in Shippo?
If you purchase a label for an order in Shippo, the order will be marked as Fulfilled. For orders that need to be marked Fulfilled but that you don't plan to purchase a label for in Shippo, you'll need to mark the order fulfilled in your store platform. That will then update in Shippo automatically.
I have a new UPS account, but I don't have an invoice yet—Can I still connect my UPS account?
Yes, you can still connect your UPS account to Shippo even if you don't have an invoice yet. Without an invoice connect, UPS will only send us retail rates to display for you in Shippo. If you purchase one of the displayed retail rates, rest assured that UPS will bill you at the negotiated discount that you have with your account.
Once you do receive your first UPS invoice, please revisit the Carriers Page in Shippo to add your invoice details. Connecting your invoice in Shippo is what completes the connection to UPS for them to display your discounts in Shippo. See How to Connect Your UPS Account.
My Shopify orders stopped syncing to Shippo—how do I fix it?
If your orders have stopped syncing to Shippo, your store may have become disconnected. When the Shippo app is uninstalled in Shopify for any reason, it breaks the "connection" to Shippo. The connection must also be revoked in Shippo before you're able to reinstall the app in Shopify. Please contact our Support Team so we can quickly remove the connection. You'll then be able to reinstall the Shippo app in Shopify and sync your orders in just a matter of minutes.
How can I intercept or redirect a package that has already been shipped?
Once a package has entered circulation with the carrier, you'll need to contact the carrier directly to see if it's possible to have the package intercepted or redirected. Each carrier has different eligibility requirements and processes for requesting this service.
If you are using your own carrier account in Shippo, please reference:
If you are using one of Shippo's master accounts:
DHL — For DHL Express shipments using Shippo's master account, please contact our Support Team to see if your shipment is eligible.
USPS — For USPS shipments, please contact our Support Team for assistance. USPS requires a Postage Due account for anyone requesting a package intercept so you must have established that first. A free Postage Due account can be set up at your local Post Office. Package Intercepts for USPS shipments are not always possible, but we'll do our best to assist.