How to Reprint Labels in Shippo

You can reprint a label in Shippo if you had a problem with printing, need to change the size/format, or need a copy for your records. 

Labels are available to reprint—for free—from the Shipments Page and Orders Page.

Note: You can reprint your purchased labels if needed, but you can only use a label one time. You WILL be billed a surcharge fee by the carrier if you use the same exact shipping label to ship a package more than one time.

 

Reprint a label from the Shipments Page

On the Shipments Page, you can:

  • click on the blue Download button to open the PDF and print your label, or
  • click on the drop-down arrow next to the blue Download button and select Download Label to print the PDF.

        Screen_Shot_2019-04-03_at_10.31.04_PM.png

 

Reprint a label from the Orders Page

On the Orders Page, you can:

  • Click on the drop-down arrow next to the Fulfilled button and select the Print Label to download the PDF and print. 
  • If more than one label was purchased for an order, you'll see a pop-up box to allow you to select which label you wish to print.

        Screen_Shot_2019-04-03_at_10.50.06_PM.png

 

Reprint multiple labels at one time from the Orders Page

On the Orders Page, you can:

  • Check the box to the left of each order for which you wish to print your purchased label. 
  • Click the arrow next to the green Create label for selected orders button that appears at the bottom right of the page.
  • Click Download labels for selected orders. to open a PDF containing each selected order's label and print. 

Note: If you have not purchased a label in Shippo for an order included in the group, you will not see the option to Download label(s) for selected order(s).

       Screen_Shot_2019-04-04_at_7.36.11_AM.png

 

Reprint a label in a different size/format

Your default label size/format is selected on the Label Settings Page. If your default is set up as 4x6 inch for thermal label printers but you are actually printing on a standard printer that uses 8.5x11 inch paper, you won't be able to print out the 4x6 inch labels. 

If you mistakenly purchase a shipping label in the incorrect format, you just need to go back to the Label Settings Page and choose the correct label format for your printer. Then follow the steps, depending on your carrier:

 For USPS labels you simply need to:

1. Change the label settings to your desired size/format (Settings > Labels); See Label Settings for details on how to change and save the new format. 

2. Navigate to the orders page and download the label individually: 

download_order.png

Once you download the USPS label, from the Orders page, the label will be saved in the new label size.

All other carriers:

You will need to request a Refund for the incorrect label and re-create it.  The NEW label size/format will only apply to NEW labels created. 

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