The password that you use to connect OnTrac with Shippo is not that same as what you use to log in to their website. You'll need to get what's called an API password from them.
Since this is private and sensitive information, there's no way for us to get this for you - you will have to email SoftwareSupport@ontrac.com or call them at 877-225-6837. You should provide them with your account number so they can issue you an API password.
Also, Ontrac service level restrictions are enforced in Shippo. This means if you enter dimensions outside of a specific service level, you will not be able to see rates for that shipment type. Below is a list of the service levels, and their restrictions:
| Carrier's Name | Description | Restrictions | Delivery Estimation |
| Ground | Next-day and 2-day delivery by end of business day |
Max weight: 150 lbs Length + 2x(width+height): cannot exceed 130" |
Next-day and 2-day delivery by end of business day |
| Sunrise | Delivered by 10:30am; Saturday delivery by 2pm |
Max weight: 150 lbs Length + 2x(width+height): cannot exceed 130" |
Delivered by 10:30am; Saturday delivery by 2pm |
| Sunrise Gold | Delivered by 8am; Saturday delivery by 12pm |
Max weight: 150 lbs Length + 2x(width+height): cannot exceed 130" |
Delivered by 8am; Saturday delivery by 12pm |
If you have any trouble, please contact us.