You're here to cancel your account, and we're here to help. We hope you've enjoyed your time with Shippo, and we'll always welcome you back.
Before you cancel
Starter plan users
There are no monthly charges on the Starter plan. You can stop using your account at any time; you won't be charged any service fee for leaving it open.
Professional (Pro) plan users
If you no longer want to pay the monthly plan fee, you can downgrade to the Starter plan and won't be charged as long as you don't purchase any shipping labels.
Still in your Pro plan's 30-day free trial? You can downgrade to Starter at any time during the trial without incurring monthly charges.
Premier plan users
Please contact us for help with any plan changes.
| Note: If you have an e-commerce store integration connected to Shippo on any plan, visit your store's site to disconnect the Shippo app. |
Cancel your account
Before closing your account, make sure you don't have any pending purchases. Any pending purchases need to be paid before you can close your account.
Check for pending purchases
Go to the Billing tab by clicking the Account icon, then selecting Billing.
- Under Invoices & Transactions, select Transactions to check for purchases with a Pending status
- If there's an unpaid invoice under Invoices, click Re-attempt Charge to pay it.
Close your account
- Click the Account icon, then select Plan.
- Go to the Plan tab along the top menu and click Close Account.
- Select your reason for cancellation from the dropdown and click Close my Shippo account.
- Confirm by clicking Close Account.
- You'll see a confirmation once your account is closed.
| Warning: Closing your account can't be undone. |