Please follow the steps below to request a refund for an unused label in Shippo:
- Go to your Shipments tab and click the blue drop-down menu next to the "Download Label" button.
- Choose the "Refund Label" option - this option is not available on the Orders page, only on the Shipments page.
- Confirm that you'd like to request a refund. Once you click "Refund label," you will no longer have access to this label.
As long as the label has not been used (shipped), we'll process your refund. Note: We will refund you the equivalent credit in your Shippo account, which you can use towards creating future labels.
Your refund will be processed 14 days after the shipment date on the label. Credit for the refund will appear on your next Shippo invoice in your Billing tab. If your refunds haven't been applied to an invoice yet, you can find them by clicking "Settings" on the left toolbar, then select "Billing" from the top toolbar in your Shippo Dashboard. Once you're on the "Billing" tab scroll down and click on the grey "View Unbilled items" button.
If you have not used a USPS label after 30 days, it will be automatically refunded by Shippo.
If you're using your own carrier account with a carrier, you may need to request the refund for the shipping cost directly with the carrier. Some carriers, like FedEx, don't charge until a label is used. But others, like UPS and Canada Post, charge at purchase, or depending on a payment schedule.