If a USPS label in your account is never used (scanned by the carrier), Shippo will automatically refund it 30 days after it's created. Your refund will be processed 14 business days after the shipment date on the label.
If you're using your own carrier account with another carrier, you may need to request the refund for the shipping cost directly with the carrier. Some carriers, like FedEx and UPS, don't charge until a label is used. But others, like Canada Post, charge at purchase.
To manually refund a USPS label without waiting for 14 days, please follow the steps below to request a refund for an unused label in Shippo:
- Go to your Shipments tab and click the blue drop-down menu next to the "Download Label" button.
- Choose the "Refund Label" option - this option is not available on the Orders page, only on the Shipments page.
- Confirm that you'd like to request a refund. Once you click "Refund label," you will no longer have access to this label.
Note: We will refund you with a credit in your Shippo account, which you can use towards creating future labels.
Credit for the refund will appear on your next Shippo invoice in your Billing tab. If your refunds haven't been applied to an invoice yet, you can find them in the "Unbilled Transactions" section of your Billing tab.