Getting Support or Filing a Claim for Shipments Created via Shopify Shipping

 

 

Note: If you are generating your labels directly through Shippo's Web App or API please reach out to our customer support team for additional assistance.

  • For labels purchased through Shopify Shipping that you require assistance with (such as shipments being lost in transit, damaged/missing items, or address updates), please reach out to Shopify’s 24/7 Support for assistance.
  • Issues with FedEx by Shippo when installing the app or using it on your store are best addressed by Shopify Support,to receive further assistance visit the link provided- Shopify Shipping with FedEx by Shippo

Additionally, for more detailed information on carrier-specific issues, you can refer to the following Shopify Help Center articles linked below:

  • Article 1: Information on Shopify Shipping With Chronopost
  • Article 2: Information on Shopify Shipping with Colissimo 
  • Article 3: Information on Shopify Shipping with Correos
  • Article 4: Information on Shopify Shipping With DPD 
  • Article 5: Information on Shopify Shipping With Evri
  • Article 6: Information on Shopify Shipping With Mondial Relay
  • Article 7: Information on Shopify Shipping With Poste Italiane
  • Article 8: Information on Shopify Shipping With FedEx

These articles will provide you with additional insights and guidance to address any concerns you may have. Should you require any further clarification or support, please do not hesitate to contact Shopify’s 24/7 Support. They are equipped to assist you promptly. 

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