| Note: If you generate labels directly through the Shippo web app or API, contact our customer support team for assistance instead. |
For labels purchased through Shopify Shipping, including shipments lost in transit, damaged or missing items, or address updates, reach out to Shopify's 24/7 support.
Carrier-specific support
For more detail on carrier-specific issues, see the Shopify Help Center articles below:
- Shopify Shipping with Chronopost
- Shopify Shipping with Colissimo
- Shopify Shipping with Correos
- Shopify Shipping with DPD
- Shopify Shipping with Evri
- Shopify Shipping with Mondial Relay
- Shopify Shipping with Poste Italiane
- Shopify Shipping with FedEx
These articles cover the specifics for each carrier. For anything else, Shopify's 24/7 support can help.