Carrier Restricted Countries

In this article, we will list out countries that are restricted by each carrier. 

USPS: Guatemala 

USPS has suspended all mail services to Guatemala.

For more information about this suspension please visit this USPS link:


DHL: Russia

Packages shipped via DHL Express to private addresses in Russia will be returned back to the sender at the sender's expense. If shipping to a commercial address in Russia, you can use DHL Express, however we are unable to prevent label purchase based on address type so please be thoughtful when completing transactions in Shippo.

Why is there this restriction? Currently Russian customs authorities have a restriction on dutiable shipments sent to private individuals.

What does this mean? Almost any product subject to tax and duties being sent to a private individual in Russia will be held and inspected by customs. This can take days or weeks and each shipment is examined with extraordinary scrutiny in an effort to improve the accuracy of accompanying shipping documentation.

Even after this process has taken place, there is still no guarantee that the package will be shipped out. In the event that it isn’t shipped out, it will often be returned to sender, forcing the merchant to pay for the return shipping.

What shipping alternatives are there? You may still use USPS's international options for these type of shipments. 


DHL eCommerce:

DHL will no longer be supporting shipments to the following US military addresses, and US territories effective 1/1/2021 - 

• APO/FPO (3 Digit Zips): 090-099, 340, 962-966
• American Samoa (96799)
• Guam (96910, 96912, 96913, 96915, 96916, 96917, 96919, 96921, 96923, 96928, 96929, 96931, 96932)
• Palau (96939, 96940)
• Federated States of Micronesia (96941, 96942, 96943, 96944)
• Commonwealth of the Northern Mariana Islands (96950, 96951, 96952)
• Republic of the Marshall Islands (96960, 96970)


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