Please submit only one tracking number per request. If you have multiple claims, you'll need to submit a separate form for each tracking number. Submitting multiple tracking numbers in one request may delay processing your request.
If receiver's phone is unavailable, input shipper's phone
If applicable, please include the following: Item description, Model, Size of item, Color of item, other.
If applicable please include: Part Number, Serial Number, etc.
List the value of each item individually (e.g.: Gold ring $10, Butterfly bracelet $40, Earrings $10, etc.).
List wholesale value of each individual item. See example below: - Gold ring $10 - Bracelet with butterfly $40 - Butterfly earrings $10 - Etc.
Note: If the package is not available for inspection, the likelihood of claim denial may increase.
e.g., "Clothing and Accessories - Footwear"
If yes, please provide tracking number here
Please make sure to print out and physically sign the DOR attached below, then include it with your claim submission to ensure it meets Evri’s requirements for claim eligibility. See the DOR template linked in the notes above.
DPD does not pay for profit. They require the wholesale cost of goods in the shipment to reflect the markup (as a percentage), and the invoice must clearly show this.
If possible, please provide photos showing the damaged item as received, the packaging materials used, the item outside the box, the shipping label with tracking number, the box manufacturer’s certificate (if available), and full views of all sides of the box.
If you do not have a sales invoice, you can create a generic one detailing the items and value. Please be sure this document includes the Shipper's information, Receiver's information, and product details/price.
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