A Shippo account can get blocked from logging in or from making purchases. Here are the common reasons that happens, and how to get back to shipping.
Blocked from logging in
If you can't log into your Shippo account, check the following:
- Confirm you typed in your login email address correctly.
- Confirm you typed in your password correctly.
- Reset your password here.
After several unsuccessful login attempts, your account gets locked. Contact Support to have your login reset.
Blocked from making purchases
Your account can be blocked from label purchases for a few common reasons:
- Unpaid invoice
- Purchase disputes
- Unusual account activity
Unpaid invoice
Every Shippo account needs to stay current on billing to keep purchasing shipping labels. Billing runs weekly, unless you hit the $100 billing threshold sooner. See our Billing FAQs for details.
A failed charge on an invoice temporarily blocks your account from new purchases. We send Invoice Due emails to remind you of the outstanding balance. Click Re-attempt charge next to the invoice on your Billing tab to pay it and automatically unblock your account.
Purchase disputes
Disputing a Shippo invoice charge with your bank or credit card automatically blocks your account from label purchases.
To keep purchasing labels in Shippo, work with your bank to withdraw the dispute. Once your bank notifies our payment processor that the dispute is withdrawn, we remove the block.
Unusual account activity
To keep every Shippo user safe, we use an automated system to screen accounts for unusual activity, both during registration and on an ongoing basis.
If we detect unusual or suspicious activity or a transaction, we automatically block the account to protect you and Shippo from the risk of fraud. New purchases stay suspended until we can verify account ownership, similar to how banks, credit cards, and other financial institutions protect their customers' accounts.
Contact Support for help if your account has been suspended.