One in 10 shipments arrives damaged, more than 1.7 million packages go missing nationwide every day, and customers are less likely to buy from you again after a bad delivery experience.
Most carriers include a basic level of insurance based on the service level you choose (see what USPS provides in USPS services including insurance), but you can add more protection through XCover right in Shippo. It's an easy way to keep orders safe and give your customers a better experience.
This article walks through how to add XCover insurance to your orders in Shippo.
Purchasing insurance
You can purchase additional insurance for your shipment during label creation, whether you're working from the web app or the API.
Shipping insurance purchased through Shippo is provided by XCover, a leading third-party provider of package insurance. Learn more about coverage and cost in Shipping insurance in Shippo.
How to add XCover insurance in the Shippo web app
- From the Orders page, click the order you'd like to insure.
- Click Shipment extras from the sidebar.
- Click Add next to Shipment insurance.
- Choose Insurance by XCover.
- Enter the total value of the items inside the package.
- We'll give you a quote for insuring the package.
- Select the label you want.
| Note: Shipping costs are automatically included in your coverage. Insurance fees are based on the declared value plus the shipping rate you select. |
Turn on insurance for every package automatically
Want XCover added to every package without doing it label by label? Turn on automatic package protection from your settings:
- Open Settings from the menu on the left.
- Select Insurance.
From there, you'll find your automatic package protection options.
What email address is my insurance policy connected to?
When you buy insurance through XCover, we link the policy to the email address entered in the sender's shipment details during label creation. All activation emails and other policy updates go to that address. If no sender email is provided, we connect the policy to the email on your Shippo account.
XCover account activation
After you purchase a label, if you haven't created an XCover account yet, we'll send you an email asking you to set one up. You can manage all your insurance policies through the XCover portal.
For what to expect after adding insurance to a shipment, see our XCover FAQs.
For coverage cost, see Shipping insurance in Shippo.
| Note: You can't add insurance to a shipping label you've already purchased. Insurance is provided through XCover, not the carrier. Review XCover's terms of service for conditions and exclusions before adding insurance to a shipment. If you need to file a claim, see Filing a claim for a lost or damaged shipment. |
Can I get a refund on insurance I purchased?
Yes, if the label wasn't used and the shipment never shipped. Once we refund the label and the postal carrier approves that refund, we'll refund the cost of insurance too.
Insurance can't be refunded once the insured shipment has already shipped. Your coverage was active while the package was in transit, so it's not eligible for a refund.
API users
Specify the insurance value and currency in your shipment call, and your shipment is automatically covered by XCover.
Our API documentation also shows you how to purchase insurance directly through the carrier. We recommend XCover instead. It's more cost-effective and gives you more comprehensive coverage.