1. Shippo
  2. Order Management
  3. Insurance

Adding Insurance to a Package in Shippo

One out of 10 shipments arrive damaged, over 1.7 million packages are lost nationwide daily, and more and more customers say they’re unlikely to repurchase if they had a poor delivery experience.

Most carriers automatically include a basic level of insurance depending on the service level (You can see what USPS provides here—USPS Services Including Insurance), but in Shippo, you can add shipping insurance through Shipsurance to keep your orders safe, and provide a better customer experience you can add shipping insurance to your shipments in Shippo!

In this article, learn how to add Shipsurance to your orders in Shippo!

Purchasing Insurance

You can purchase additional insurance for your shipment during the label creation process. 

Shipping insurance purchased through Shippo is provided by Shipsurance, a leading third-party provider of package insurance. You can learn more about the terms and cost here — Shipping Insurance in Shippo. 

 

How to add Shipsurance to your package in the Shippo Web App:

  • From the Orders page, click into the Order you would like to insure.
  • Click Shipment Extras from the sidebar.
  • Click Add next to Shipment Insurance.
  • Choose Insurance by Shipsurance.
  • Then, give the total value of the items inside the package. 
  • You will then get a quote for insurance on your package. 
  • Lastly, select the desired Label. 

 

Note:

To get reimbursed for the postage fees via Shipsurance, you must declare both the cost of the goods and the postage costs in the Total Value of Order box.
To estimate the postage fees; please first enter all your shipment details to return rates. Then, once you know which carrier and service level you will be selecting, add the associated rate in with the merchandise value in the Total Value field.

 

Please reference the cost of coverage here — Shipping Insurance in Shippo:

 

 

Note:

  • You cannot add insurance for a shipping label you've already purchased.

  • Insurance is provided through Shipsurance. You are not purchasing insurance from the carrier.

  • Review the complete Shipsurance Terms of Service for conditions and exclusions before adding insurance to any shipment.

  • Requesting a refund for a shipping label will automatically revoke the insurance coverage.

  • If you need to file a claim, please see Filing a Claim for a Lost or Damaged Shipment.  

 

Can the Insurance I purchased be refunded?

Insurance can be refunded if the label wasn't used and the Shipment didn't ship.

Insurance cannot be refunded once the insured shipment has been shipped. Your Insurance coverage was still eligible while the package was in transit, so it cannot be refunded. 

 

API users

Please specify the insurance value and currency in your Shipment call, and your shipment will automatically be covered by Shipsurance.

You'll see in our API documentation that you are able to purchase insurance in the API through Shipsurance or through the carrier directly; however, we recommend the more cost-effective and comprehensive coverage through Shipsurance. 

 

 

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