We all know how frustrating printing issues can be, especially when your business depends on printing labels reliably.
The two most common printing issues our members run into with Shippo:
- Your 4x6 labels print cut off or too small.
- The print on your 4x6 labels isn't clear.
Here's how to troubleshoot both.
If your 4x6 labels are printing cut off or too small
- Make sure your Default Label Format on the Labels tab in Shippo is set to 4x6in PDF.
- Double-check your printing settings. Before clicking Print, confirm the paper type is set to 4x6" and the "Fit to page" box is selected (your options may look a little different depending on your browser).
- Verify your printer's driver is up to date. If you install a newer version, restart your computer before printing again.
- Try switching browsers. Chrome tends to work best for printing labels, while Safari tends to work less reliably.
- Make sure you're not using a carrier-specific printer with the wrong carrier. For example, the Zebra ZP450 is a UPS-specific printer, so it may not perform as well with USPS labels. If that's the issue, try requesting a "Seagull" version of your printer's driver from the manufacturer, which turns the UPS ZP450 into a generic label printer.
If the print type on the 4x6 labels isn't clear
- Experiment with your printer settings in your computer's control panel or system preferences, for example, the graphics settings or dithering type.