Setting Up Live Shipping Rates at Checkout

Shippo's Rates at Checkout lets you show shipping rates directly in your store's checkout, with options you can mix and match to fit your business:

• Live rates — Calculated in real time based on destination, cart weight, and a package size you set in Shippo. Great for passing your actual carrier costs straight to customers.
• Free shipping — Offered once a customer hits a spending threshold. A solid way to nudge up average order value and boost conversion.
• Flat rates — One standard rate, no matter the order. Keeps checkout predictable for your customers.

This guide covers setting up, customizing, and combining these options.

Set up live rate shipping options

Live rates pass your real shipping costs straight to customers, pulling from any combination of carriers in our network. Customers automatically see the cheapest of the services you select, and their choice maps directly to your Shippo label.

Watch an overview of live shipping rates.

You can name your option (like “Standard” or “Expedited”) and adjust the rate shown with a markup or discount. Because live rates are real calculations, they need:

• Sender address
• Recipient address (pulled from your store checkout)
• Item weights (pulled from your store checkout)
• Carrier services

To create a live rate shipping option:

1. In Shippo, open Settings and select Rates at Checkout.
2. Confirm the following are correct at the top of the page:
3. Sender address — where packages ship from.
4. Package dimensions — use the box you ship most often. We currently use one package size to calculate all your rates.
5. Item weights — pulled from your store's product info.
6. Click Add Shipping Option.
7. Name your option (Standard, Ground, Expedited, Overnight, etc.).
8. Select Live Rate as the option type.
9. Click Services to choose which carrier services apply. We automatically show the cheapest of the ones you pick, so group similar services together (ground for “Standard,” air or overnight for “Expedited”).
10. Add an optional rate adjustment to mark up or discount the rate shown to customers.
11. Enter a fallback amount to show if we can't calculate a live rate.
12. Click Save.

Create a free shipping option

Free shipping drives conversion, and setting a minimum cart total keeps it from cutting into your margins. Customers see it appear once they hit your threshold, which nudges up order value too.

To create a free shipping option:

1. On the Rates at Checkout page, confirm your sender address is correct.
2. Click Add Shipping Option.
3. Name your option (like “Free Shipping” or “You Qualified for Free Shipping!”).
4. Add an optional description for customers.
5. Select Free Shipping as the option type.
6. Enter the amount qualified for free shipping.
7. Optionally, click Services to choose which carrier services get auto-assigned to the label. We use the cheapest of what you select.
8. Click Save.

Create flat rate shipping options

Flat rates keep checkout predictable, no surprises for your customers. They pair well with free shipping or a live expedited option.

To create a flat rate shipping option:

1. On the Rates at Checkout page, confirm your sender address is correct.
2. Click Add Shipping Option.
3. Name your option, and add an optional description.
4. Select Flat Rate as the option type.
5. Enter the flat rate amount to show at checkout.
6. Optionally, click Services to choose which carrier services get auto-assigned to the label. We use the cheapest of what you select.

Shipping strategy tips

There's no single right setup, but here are a few combinations that work well:

A blended approach

Free shipping alongside live rates, a solid starting point if you're still learning your shipping costs.

• Free Shipping (cart total): Ground services
• Standard (live rate): Ground services
• Expedited (live rate): Air/Overnight services

No surprises shipping

Flat rates paired with free shipping, for total transparency. Works best once you know your shipping costs well.

• Free Shipping (cart total): Ground services
• Standard (flat rate): Ground services

Customer's choice

Free shipping, a flat standard rate, and a live expedited option for customers who want speed. Tip: add a rate adjustment to soften the expedited price.

• Free Shipping (cart total): Ground services
• Standard (flat rate): Ground services
• Expedited (live rate): Air/Overnight services

A few more things to know

• Rates at Checkout works for both domestic and international orders.
• We show customers the cheapest of the services selected for an option, and automatically map their choice to your label.
• Live rates need addresses, package dimensions, and item weights to calculate. Without them, we show your fallback rate.

Enable Shippo in Wix

Once your shipping options are set up in Shippo, remove any old shipping options in Wix and turn on Shippo instead:

1. Go to Settings in Wix.
2. Click Shipping and Delivery settings.
3. Select Domestic or International shipping settings.
4. Toggle on Shippo under Installed Apps.
5. Click Save.

For more on your Wix setup, see Enabling Shipping and Delivery Apps.