Adding Shippo's UPS Master Account to your Account

Shippo now offers a UPS Master Account for all our customers! This will give you immediate access to Shippo’s discounted UPS rates. For more information on the connection process, as well as information about how the account will work, please see the selections below.

 

Adding the Shippo UPS Master Account

  1. Log in to Shippo and visit your Carriers page by clicking Settings > Carriers
  2. Once on the Carriers page, you will need to click the brown “Get Special UPS discounts” button
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  3. If you have address information listed on your Addresses page in Shippo this information will be automatically populated in the pop-up box that displays. If you do not have address information listed on your addresses page, you will need to enter address information in the box that displays
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  4. Click the box to agree to UPS terms and conditions, then click the green “Create a UPS account” box
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  5. Once the account is created you will see UPS rates for all your Shippo orders!

How does billing work with the UPS Master Account?

When using the Shippo UPS Master Account all billing will be done through Shippo and we will bill you following our regular billing process

Unlike the previously created personal Shippo UPS Marketplace accounts, you will not need a personal UPS account login in order to pay your UPS bills.

 

Third Party Billing (API users): Please note, the Shippo UPS master account does not support third party billing. If you are an API customer and you setup third party billing, while using our master account, you will be charged based on the UPS terms for our master account and the third party billing information will not be applied.

 

How do I file a claim or dispute for a UPS label created through the master account?

All claims and disputes for lost or damaged packages, as well as surcharges, will be handled by Shippo for our customers. 

If you run into a problem with your shipment, please reach out to us at support@goshippo.com, or through live chat/phones by clicking the “Support” button within your Shippo dashboard. When reaching out to support please have the following information handy:

  1. Tracking number for the shipment
  2. Explanation of what happened (was the package lost or damaged, was a surcharge applied incorrectly).

Once we have this information we will reach out to UPS on your behalf to work with them on your claim.

Please note: UPS must receive notice of claims within sixty days after Delivery of the Package or, in case of failure to make Delivery, within sixty days after the date of scheduled Delivery.

 

Guaranteed Service Refunds

If UPS did not attempt delivery by the guaranteed date and time (i.e UPS Next Day air was purchased, delivery took 3 business days), your shipment may be eligible for a refund. Please contact support@goshippo.com within 15 calendar days of the scheduled delivery date, with the tracking number. 

 

How long are UPS labels active?

UPS labels are good for 100 days. If you use a UPS label after 100 days UPS will bill the label according to system average charges.

 

Restricted Items

Vaping Products:

Effective April 5, 2021, UPS will no longer transport Vaping Products in the U.S. network (domestic shipments, import, and export). "Vaping Product" means any product intended for human consumption by inhalation that relies on vaporization or aerosolization, including but not limited to e-liquid, electronic cigarettes, electronic cigars, electronic cigarillos, electronic pipes, electronic vaping product delivery pens, hookah pens, and any other similar devices that rely on vaporization or aerosolization.

Shipping Vaping Products through UPS may result in a $150 fee per package, as well as termination of service. You can find more information here www.ups.com/tobacco

 

Can I schedule package pickups?

At this time, package pickups for labels purchased with Shippo's master UPS account are not supported.

 

How do I request a refund for UPS labels created on the master account?

If you wish to request a refund for a UPS label you can follow the steps outlined here: Refund a Label

If a label is not used, Shippo will credit you for the cost of the label. The credit will then be applied towards future label purchases and will be deducted from your next invoice.

Please note: We are always happy to remove the credit (if it has not been applied to an invoice) and issue the refund back to your payment method on file when requested.

If you use a UPS label after a refund has been credited to you, Shippo will bill you again for the shipping fees.

 

How will surcharges be applied for UPS labels?

Shippo will receive any applicable surcharges from UPS weekly and will pass those on to you. The most common types of surcharges that are applied to UPS labels are:

  1. Delivery access charges
  2. Additional handling fees

You can find more information about each of those surcharges, and how to avoid them, on the UPS website.

Disclaimer: Discounts off UPS daily rates. Rates are limited to shipments that originate in the U.S. Rates and any applicable discounts are subject to change at any time, without notice

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