Managing your payment methods in Shippo is easy. This guide covers adding a default payment method, the payment options we support, and how to update or remove a card on file.
Add a default payment method
| Note: You need a default payment method saved on your account to purchase labels in Shippo. |
- Click the Account icon in the top right corner of the page.
- Go to the Billing tab by selecting Billing from the dropdown menu.
- Click + Add Payment Method and enter your payment information.
- Click Save.
Payment options we accept
We accept the following payment methods:
- Traditional credit cards
- Traditional debit cards
- Direct ACH billing (U.S. banks only)
| Note: We don't accept prepaid credit cards, prepaid debit cards, reloadable cards, or gift cards. To connect your bank account for direct ACH billing, contact support. |
Add a U.S. bank account (ACH)
ACH billing is accessible only for eligible U.S. bank accounts. To link your account, navigate to Settings → Billing → Add payment method → US bank account, and then follow the prompts to securely link your bank account.
| Note: Please don’t send login credentials, bank statements, or unredacted account details to Support. |
| If you have trouble adding a US bank account, please reach out to our Support team. Provide them with your bank name and account type (checking or savings) to verify your eligibility. Additionally, let us know if you’d like to set up ACH billing. Our Support team will confirm your eligibility and guide you through the next steps. |
Add or delete a payment method
Add a new payment method
- Click + Add Payment Method and enter your payment information.
- Click Save.
Delete a saved payment method
- Click the three vertical dots (⋮) on the right side of the payment method.
- Select Delete from the dropdown menu.
| Note: You can save up to three payment methods on your account. When adding a new one, select “Use as default payment method” if you want it used for future label purchases and invoice charges. You can delete payment methods, but you must always have at least one default payment method on file. |
Change your default payment method
You can save up to three payment methods to your account. Label purchases and invoice charges are always billed using the current default payment method at the time the invoice is generated. See How Billing Works in Shippo for more.
To change your default payment method
- Click the three vertical dots (⋮) on the right side of the payment method.
- Select Use as default from the dropdown menu.
Note: You need more than one payment method saved to see the “Delete payment method” and “Use as default” options. |