The USPS offers the Priority Mail Express (PME) service level for when you need to get your package delivered quickly—guaranteed.
The package did not arrive by the guaranteed date—is it eligible for a refund?
A PME shipment is eligible for a refund by USPS if the package did not arrive at the recipient address by the guaranteed arrival time. The guaranteed arrival time is determined by USPS when they receive your package, not when the shipping label is created.
How do I request a refund?
The transit time is guaranteed by the USPS so refunds must be requested from the USPS. You can file your claim in person at your local Post Office or online—the USPS prefers that you make the request online here. You have up to 30 days from the shipment date to file your claim.
What do I need to provide with my claim?
- You will need to have a FREE USPS.com account. This will allow you to make the request, follow progress, and receive the refund.
- The tracking number.
- A receipt or proof of purchase—this can be your Shippo invoice printed from the Billing tab and/or a receipt from USPS when you dropped the package off at the Post Office.
Where can I get a receipt in Shippo?
You can download the invoice for that particular tracking number on your Billing tab under the Past Invoices section. Navigate to the Billing tab by clicking on Settings and then Account on the left navigation panel. Then, click on Billing along the top menu. Click on the Download link next to the invoice you need to see.
How long will it take to get my money back and how can I check on the progress?
When you file your claim online, the USPS will send you a confirmation email. You can check the status of the claim by logging back into your USPS.com account. It generally takes USPS several days to process claims. If approved, they'll refund the money right away.
How will I get my money?
The USPS will mail a check to the address you provide in your claim.