If you elected to use Shippo’s New Label Workflow in the past, and have not set the toggle to "off" on your Settings tab, you will still have the ability to use the new label workflow in your account.
NOTE: If you currently use the new label workflow, and turn off the settings on your Settings tab, the option to turn the new label workflow back on will be removed.
Because this was not a widely used functionality the option to turn the new label workflow on/off was removed from customers accounts who opted out previously, and is not being made available to new customers.
If you currently have the new label workflow in your account, please continue reading for further information.
Creating label for unfulfilled order:
Click on the Orders tab on the left toolbar, then select the green “create label” button. You will be directed to the label creation page. On this page you’ll need to select your Parcel Type from the drop down menu. You can choose from a carrier template (e.g USPS Flat Rates), enter your own dimensions, or select one of your preset package templates you’ve set up within your account.
Once the dimensions/weight are entered, or preset template is selected, new boxes will be visible where you can adjust the shipment date and add any additional extras (e.g insurance, signature confirmation, return labels, etc).
When all required information is entered you will see the express label rate based on the lowest possible rate for that shipment.
NOTE: If you wish not to ship using the rate that is displayed, you can select the “See all available rates” box and all applicable rates for the shipment will be displayed.
Next, click “buy label” to purchase the label at the selected rate. When the label is purchased you will then have the option to download the label, send an email notification to your customer (if not being sent automatically), and download the packing slip.
NOTE: Clicking the “Buy Label” button means you will be purchasing a valid shipping label. There is no confirmation page once you click “Buy Label”. Please ensure you have checked all information (e.g dimensions, weight, sender and recipient addresses, etc) before purchasing the label.
Creating label for fulfilled order:
If you would like to create a label for an already fulfilled order, or for an order that you need to ship in multiple packages, you can click the grey “New Label” button from orders tab, or click the drop down next to the blue “Print label” button and click “create another label”.
You’ll notice on label creation page that information from first label is visible. To create a new label you’ll need to click the blue “Add Another Parcel” link. This will bring up the dimension selection box where you can choose from a carrier template (e.g USPS Flat Rates), enter your own dimensions, or select one of your preset package templates you’ve set up within your account.
Once your package type is selected you will continue through the label creation process as mentioned above. Once the second label is created you will have access to history for both labels on that page.