To ensure your request is handled efficiently, please select the correct form based on your inquiry. Below is a guide to help you determine which form best fits your issue.
Account
Use this form if you need help with:
- Logging into your Shippo account
- Changing account details (email, password, company name, etc.)
- Account verification issues
- Email verification questions
- Closing your Shippo account
- Initial account setup
- Password/2FA inquiries
Addresses
Use this form if you need help with:
- Address validation errors
- Address formatting issues
- Adding or editing saved addresses
API
Use this form if you need help with:
- Shippo API integration
- API Portal questions/issues
- Questions about tracking via the Shippo API
- Troubleshooting API errors
- Webhooks
Automations
Use this form if you need help with your Shippo Automations
Billing
Use this form if you need help with:
- Understanding your charges and invoices
- Billing frequency questions
- Payment method issues
- Refund questions
- Surcharge related questions
- Pricing related questions
- Exporting billing reports
Carriers
Use this form if you need help with:
- Connecting a carrier account
- Carrier-specific shipping options
- Missing carrier services or rates
Claims
Use this form if you need help with:
- Filing a claim for a lost or stolen package
- Filing a claim for a damaged package
Note: If your shipment was insured through XCover, please use the Insurance form.
Feedback
Use this form if you’d like to:
- Share product feedback or suggestions
- Report a usability issue
- Request new features
Insurance
Use this form if you need help with:
- Purchasing or managing shipment insurance
- Filing an insurance claim
- Insurance claim status updates
Labels
Use this form if you need help with:
- Creating or printing shipping labels
- Shippo errors or warnings while creating labels
- Printing issues with shipping labels
- Return Label Printing
- Label size or file type questions
Manifests
Use this form if you need help with:
- Creating SCAN forms
- Manifest errors
- Questions about your manifest
Orders
Use this form if you need help with:
- The Shippo Orders page (Filters, search, tags, etc)
- Email notifications for your orders
- Help with Packing Slips
- Help with hiding orders
- Splitting orders
- Uploading orders via CSV
- Purchasing or editing orders in bulk
Package Delivery
Use this form if you need help with:
- Questions about the status of a shipment
- Delivery delays or issues
- Guaranteed delivery questions
- Shipments marked delivered but not received
Package Intercept:
If you need a package to be intercepted and redirected, please use this form. For more information, please see Intercepts Supported at Shippo
Privacy
Use this form if you need help with:
- Deleting your personal data
- Data security concerns
- Privacy policy inquiries
Shipments
Use this form if you need help with:
- International shipments
- Customs declaration
- International label creation
- Shipment pickups
- Shipping hazardous materials
Store Integrations
Use this form if you need help with:
- Connecting or troubleshooting an e-commerce integration (Shopify, WooCommerce, etc.)
- Syncing store orders
- Fulfillment issues/questions
Tracking
Use this form if you need help with:
- Shipment tracking updates
- Incorrect tracking information
- Tracking status not updating
Other
Use this form if your issue does not fit any of the above categories.