- FedEx Ground Rates
- FedEx SmartPost Rates
- FedEx Account Inactive
- Where is my FedEx Shipping Address?
- Where is my FedEx Account Number?
- Configure your FedEx Test API
FedEx Ground Rates
If you’re not seeing FedEx Ground rates, it may be because you’ve indicated that a shipment is going to a residential address.
FedEx Ground and FedEx Home Delivery are actually the same service, except Ground is for commercial recipient addresses and Home Delivery is for residential recipient addresses. On Shippo, “residential” is checked as default.
If you know the package is going to a commercial address, uncheck the “residential recipient” box to see FedEx Ground rates.
FedEx SmartPost Rates
The most common reason FedEx SmartPost rates aren't displaying is due to an incorrect "FedEx Smartpost Hub ID."
Keep in mind the "Smartpost Hub ID" is not necessarily just the closest Hub to your address, but is assigned specifically to each FedEx account. You need to check with your FedEx representative in order to confirm your Hub ID. You'll find the full list of these IDs on the FedEx website: http://www.fedex.com/us/smart-post/network.html
FedEx SmartPost also has minimum dimensions. Minimum dimensions of 6 x 4 x 1 in must be entered to see SmartPost rates.
FedEx Account Inactive
FedEx requires Four-Factor Authentication for enhanced security of their customers' accounts. If you're seeing an error that your FedEx account is inactive, see Action Required: Update for FedEx Four-Factor Authentication.