Shippo offers three label formats: 4x6 inch (for thermal label printers) which appears vertically, 8.5x11 inch (for standard printers) which appears horizontally, and original file, which is the format directly from the carrier.
To print your label in 4x6 in format, which is compatible with thermal label printers, go to the "Settings" tab in Shippo. Find the "Default label format" drop-down menu and choose "4x6 in PDF," then save your changes at the bottom of the page.
Once you've changed this setting, your labels will print in the correct format for your thermal label printer! Keep in mind that when you change this format, it will only apply to new labels, created after you make the change. Shippo doesn't convert the formats of existing labels. Please note that international UPS labels cannot be created in 4x6 in format because of the attached commercial invoices (for all other carriers, commercial invoices are created separately in Shippo).