Can't find the information you need?
When can you expect a reply?
Shippo is headquartered in San Francisco. Our standard operating hours for email support are:
- 6 a.m. to 6 p.m. PT, Monday through Friday
- 6 a.m. to 2 p.m. PT, Saturdays and Sundays
We aim to reply to every inquiry on the same business day.
Need live support?
Our Support Team would love to help. Live Chat support is available to all subscription plan users. In-app Live Chat is available:
- 9 a.m. to 4 p.m. PT, Monday through Friday
If you're not on a subscription plan yet, check out Which Shippo Plan is Right for Me?. Subscription plans come with a 30-day free trial.