If you will not be using a shipping label that you've created in Shippo, you can request a refund. Refunds may be requested either from the Orders Page or the Shipments Page.
All About Refunds
- Refunds by Carrier
- Request a refund on the Orders Page
- Request a refund on the Shipments Page
- How long does it take to get a refund?
- Where can I see my refund?
- Can I get a refund to my credit card or PayPal account?
Refunds by Carrier
- Shippo's master USPS and DHL Express accounts
- FedEx
- UPS
- eBay-exclusive Canada Post account
- Canada Post, DHL Express, and other accounts connected through the Carriers Page (business or personal accounts)
Shippo's master USPS and DHL Express accounts
- Request a refund in Shippo for postage, additional insurance, and any per-label creation fee for Pay As You Go (PAYG) accounts
- Shippo will automatically refund unused USPS labels after 30 days if you have not already requested a refund
- Postage, per-label creation fees, and insurance charges will be refunded
FedEx
- FedEx purchases in Shippo are billed by FedEx, but they do not bill until a label is used. There is no need to request a postage refund for an unused label
- Request refunds for insurance costs in Shippo if you Added Insurance to a Package and the label was not used
- PAYG Shippo accounts that pay a per-label creation fee can request a refund for the label creation fee in Shippo if the label was not used
UPS
- UPS purchases in Shippo are billed by UPS. Please contact UPS for a refund of postage.
- Request refunds for insurance costs in Shippo if you Added Insurance to a Package and the label was not used
- PAYG Shippo accounts that pay a per-label creation fee can request a refund for the label creation fee in Shippo if the label was not used
eBay-exclusive Canada Post account
- The eBay partnership provides a Canada Post account to be used in Shippo and all billing is done through Shippo
- Refund requests for eBay shipments using the eBay Canada Post account should be made through Shippo
- Postage and insurance charges will be refunded
Canada Post, DHL Express, and other accounts connected through the Carriers Page (business or personal accounts)
- Shippo does not bill for purchases using carrier accounts connected to Shippo through the Carriers Page — Connect Your Own Carrier Account. Please contact the carrier if a refund of postage is needed.
- Request refunds for insurance costs in Shippo if you Added Insurance to a Package and the label was not used
- PAYG Shippo accounts that pay a per-label creation fee can request a refund for the label creation fee in Shippo if the label was not used
Request a Refund on the Orders Page:
- Go to your Orders Page and click the drop-down menu next to the Fulfilled button.
- Choose the Refund Label option.
- Click the Yes, request refund button in the pop-up window. You will no longer have access to this label once you click Refund Label.
Note: If you have purchased more than one label for an order, please choose the appropriate label you wish to refund from the pop-up window by clicking Refund Label.
Request a Refund on the Shipments Page:
- Go to your Shipments Page and click the drop-down menu next to the blue Download button.
- Choose the Refund Label option.
- Confirm that you'd like to request a refund. You will no longer have access to this label once you click Refund Label.
How long does it take to get a refund?
Refund requests are processed 14 business days after the shipment date on the label provided the label has not been used.
- The Shipments Page will show Refund requested in the Label Status column after the refund is requested.
- Once it's processed, the Label Status will change to Refunded.
- Refund requests for labels that have been used will be rejected by the carrier. The Label Status will change to Refund rejected.
- Hover over the question mark for more information on the Label Status.
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Where can I see my refund?
Refunds are applied as a credit to your Shippo account and will be listed on your next Shippo invoice.
To see a refund that says Refunded on the Shipments Page but has not yet been posted to an invoice, please click on the View Unbilled Items link on the Billing tab. Navigate to the Billing tab by clicking on Settings and then Account on the left navigation panel. Then, click on Billing along the top menu.
You can download your invoices on your Billing tab under Past Invoices.
You can download your invoices on your Billing tab under Past Invoices. The Past Invoices section is just below your Unbilled Transactions section.
Can I get a refund to my credit card or PayPal account?
Shippo will refund the equivalent credit to your Shippo account which you can use towards creating future labels. It will not be refunded to your original payment method.