We’ve received feedback that a small number of sellers have experienced issues at Canada Post retail counters when dropping off shipments with Shippo labels.
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This is caused by incorrect scanning of the shipment by the postal clerk. |
As Canada Post works to correct this problem, we suggest asking the postal clerk to try the following guidance from Canada Post:
- For Domestic Packages:
Canada Post postal clerks should select Supplier Account as the payment method after the package is scanned.
- For International Packages:
Canada Post's guidance is for the postal clerk to contact their internal Retail Help Desk for support.
If this occurs again, please contact us at ebay-ca-support@goshippo.com with the Post Office location and the tracking number of the shipment.