We’ve received feedback that a small number of sellers have experienced issues at Canada Post retail counters when dropping off shipments with Shippo labels.
**This is caused by incorrect scanning of the shipment by the postal clerk.**
As Canada Post works to correct this problem, we suggest asking the postal clerk to try the following guidance from Canada Post:
For Domestic Packages:
Canada Post postal clerks should select Supplier Account as the payment method after the package is scanned.
For International Packages:
Canada Post's guidance is for the postal clerk to contact their internal Retail Help Desk for support.
If this occurs again, please contact us at firstname.lastname@example.org with the Post Office location and the tracking number of the shipment.