How to Handle Canada Post Rejecting Packages using Shippo

We’ve received feedback that a small number of sellers have experienced issues at Canada Post retail counters when dropping off shipments with Shippo labels.

**This is caused by incorrect scanning of the shipment by the postal clerk.**

As Canada Post works to correct this problem, we suggest asking the postal clerk to try the following guidance from Canada Post:

 

For Domestic Packages:

Canada Post postal clerks should select Supplier Account as the payment method after the package is scanned.

 

For International Packages:

Canada Post's guidance is for the postal clerk to contact their internal Retail Help Desk for support.

If this occurs again, please contact us at ebay-ca-support@goshippo.com with the Post Office location and the tracking number of the shipment.

 

 

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