We’ve received feedback that a small number of sellers have experienced issues at Canada Post retail counters when dropping off shipments with Shippo labels. This is caused by incorrect scanning of the shipment by the postal clerk.
As Canada Post works to correct this problem, we suggest asking the postal clerk to try the following guidance from Canada Post:
For Domestic Packages:
Canada Post postal clerks should select Supplier Account as the payment method after the package is scanned.
For International Packages:
Canada Post's guidance is for the postal clerk to contact their internal Retail Help Desk for support.
If this occurs again, please contact us at email@example.com with the Post Office location and the tracking number of the shipment.