FedEx Platform Account FAQ

Shippo is excited to announce that we are the first multi-carrier shipping platform to offer special discounted FedEx shipping services! Using these special shipping rates via our FedEx Platform Account will provide you with more shipping options and enable you to decrease your shipping costs! In this article, we will try to answer all of your questions about our new FedEx Platform Account.

 


 

Warning:

Shipments sent from countries outside of the United States will not work with our Shippo FedEx Platform Account at this time.

 

Which service levels will users have access to via our carrier account? 

Customers will have access to the following service levels: FedEx Ground Economy (FGE), FedEx Ground Returns, FedEx International Connect Plus (FICP), and FedEx 2Day. Please note that these services are only available for shipments originating from the United States. 

 

Who is eligible to receive the FedEx discounted rates?

New and existing Shippo users are eligible to receive the FedEx discounted rates. 

 

Do you need to make a FedEx account through Shippo when buying labels under the Platform Account?

No, you do not need to create a FedEx account.

 

How can I access these discounted FedEx rates?

The discounted FedEx rates will appear when you are purchasing a label on the Shippo web app. If you already have your own FedEx account, you will see your own account rates as well as the Platform Account rates when you are purchasing a label.

 

What is FedEx Ground Economy?

FedEx Ground Economy (formerly known as FedEx SmartPost) is one of the most cost-effective options for small to medium-sized businesses shipping small to medium-sized products.

E-commerce merchants can ship packages weighing up to 70 pounds and measuring up to 130 inches in length plus girth with FedEx Ground Economy. Regarding transit times, this particular service level usually takes packages 2-7 business days to arrive at customers' doorsteps.

 

FedEx Ground Economy can be a great choice for shipping low-value, low-weight, and non-urgent orders. Products such as apparel, accessories, toys, games, or any product weighing between 1-10 pounds would be ideal for this service level. 

Most FedEx Ground Economy packages are delivered by FedEx Ground; however, certain destinations receive delivery via the United States Postal Service (USPS).

 

 

Note: Multi-Shipment features is not available for FedEx Ground Economy shipments. 

 

What are the benefits of FedEx Ground Economy?

  • Reliable, cost-effective way to ship low-weight packages to US Residential customers
  • 100% discount on fuel surcharges
  • 100% discount on residential surcharges
  • Ability to use your own custom shipping boxes
  • Monday through Sunday* shipping (*Sunday deliveries not available to all areas)
  • 24-hour visibility for packages with FedEx Tracking
  • Liability coverage up to $100 when in the possession of FedEx

To learn more about FedEx Ground® Economy, Click here.

Why can't I see rates for FedEx Ground Economy?

Please note there is a minimum dimension requirement for FedEx Ground Economy:

  • 6 x 4 x 1 inches (L x W x H)

If the minimum dimension requirement is not met you will not see rates for this service level.

 

What are FedEx Ground Returns?

FedEx Ground Returns is an affordable and speedy 1-5 day delivery option that allows you to reduce customer friction, receive products back fast, process customer refunds quickly, save on return shipping costs, and streamline your process.

Please note that this service is only available for non-residential addresses. There is a $5.50 surcharge for returns requested for residential shipments.

To use FedEx Ground Returns:

  • Select FedEx Ground when creating a label and choose Create a return label under package options.

A FedEx Ground Returns label will automatically be generated and printed alongside your shipping label. Include this return label inside the package to make returns hassle-free for your customers. You won’t be charged for the return until a FedEx rep scans the return label.

Even if you've already shipped a package using a different service level, you can still print a FedEx Ground Returns label to keep your return costs low.

 

What is FedEx International Connect Plus (FICP)?

FedEx International Connect Plus (FICP) is a shipping service that helps strike the balance between timely deliveries and cost efficiency for international shipments.

With FICP, you can ship to over 190 countries across the globe, covering 95% of the global GDP within an average delivery time of 2-7 business days. Merchants shipping to popular international markets can average transit windows such as:

  • U.S to Canada: 2-3 days
  • U.S. to Mexico: 2-3 days
  • U.S. to U.K.: 3-5 days
  • U.S. to China: 3-5 days

Similar to FedEx Ground Economy, packages sent through this service level can weigh up to 70 pounds and measure 130 inches in length plus girth. This makes FedEx International Connect Plus a great option for merchants who ship smaller items and are looking to reach new and/or existing customers worldwide in a timely and cost-effective manner.

 

What are the benefits of FedEx International Connect Plus (FICP)?

  • Timely and cost-effective option for international shipments
  • Day-definite service so customers can plan ahead to receive shipments
  • Allow customers to specify delivery instructions (like whether or not to knock on the door)
  • 24-hour shipment tracking for ultimate visibility
  • 100% discount on residential surcharges
  • Customs clearance is included when creating a FedEx shipping label

What is FedEx 2Day?

FedEx 2Day is a shipping option that strikes the balance between economy and speed. It allows you to cost-effectively get your packages in your customer's hands by the end of the second business day. 

FedEx 2Day is great for time-sensitive orders, commercial and residential packages, and luxury items, professional documents, automotive parts, just to name a few.

Packages are delivered between Monday-Saturday (additional charges apply for Saturday service). For commercial locations in most areas within the U.S., it’ll arrive by 5 PM in two business days and by 8 PM to residences. For commercial locations in select areas of Alaska and Hawaii, packages will arrive by 5 PM in three business days and by 8 PM to residences. Packages can weigh up to 150 lbs. Each, with 119” length, and 165” length plus girth (L + 2W + 2H). 

 

Do I have to use FedEx-specific boxes/poly mailers?

No, you can use your own boxes/poly mailers.

 

 

Note: FedEx parcel templates are not usable with FedEx Platform Account shipments.

 

Are there any prohibited items when using these service levels?

Yes, you can find the lists of prohibited items on FedEx's website here!


Is package pickup offered for these services?

At the moment, package pickup is not available. You’ll need to drop off packages at a FedEx Office or at a certified FedEx drop-off location (e.g. Dollar General). There are over 59,000 FedEx locations to choose from, so dropping off packages and beginning the delivery process is easy and convenient!


Can I ship a package to a FedEx store or retail location for my customer to pick up?

FedEx’s “Hold at Location" service is only available for FedEx International Connect Plus (FICP) shipments. It is not available for FedEx Ground Economy (FGE) shipments.

 

What is the process for filing claims?

  • Claims must be filed within 90 days of shipment delivery for damaged or missing contents. 21 days for international shipments.
  • The default liability is $100 for most FedEx service levels. Customers can purchase additional liability, based on the value of the shipment, in Shippo with XCover.
  • To begin the claims process with our Carrier Claims team, see additional details here: Filing a claim for lost or damaged shipment 

Are package intercepts offered for these services?

Please review intercepts supported in Shippo here for further information on intercept capabilities

 

Does the FedEx Platform Account support API?

Yes! View this article to help with the setup process.

 

Do we offer signature upon delivery?

Yes, we offer two types of signature upon delivery options: Signature Confirmation and Adult Signature Required. Both Signature Confirmation and Adult Signature Required incur a fee when used.

 

Is there a money-back guarantee if FedEx does not deliver my package by the published delivery commitment date for the selected service and destination?

FedEx only offers a money-back guarantee on specific service levels. Please review, the current list of guaranteed service levels here.  If a GSR request is needed, please review the process details found here.

Is there a charge for Saturday delivery?

No.

Are there any rural delivery surcharges? 

Yes, these surcharges are included in the label’s rate. We do not show a breakdown of this surcharge in the web app. To learn more about surcharges please review here. 

 

 

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