Shippo is streamlining billing for new users! Starting on November 15, 2022, new Shippo users will be charged for each label immediately after label purchase. Additionally, new users will no longer incur a $25 pre-authorization hold on their first label purchase.
If you created your Shippo account before 11/15/2022 and would like to update your account to this new experience, contact us at firstname.lastname@example.org
When will I be charged for my purchases?
After you purchase a label, we will charge the default payment method you have on file. You will receive an email with payment confirmation or the reason for your payment failure.
How to Access your Billing Settings
To add and update your default payment method:
- Open the Settings Tab from the dashboard.
- Click Account.
- Then, Click Billing.
From the Billing Settings, you can:
- Add or edit your Payment Information.
- Enter a Promotional Code.
- View All Transactions.
- View your Pending Transactions.
- And view your Invoices.
Where do I print a receipt for my label purchases?
To download and print your invoices from your Billing Settings under the Past Invoices by:
- Navigate to the Billing tab by clicking on Settings and then Account.
- Then, click on Billing along the top menu.
- Click on the Download link next to the invoice you need to see.
How can I see my pending charges or pending refund credits I have waiting to be billed?
To see a label purchase OR a refund credit that has not been applied to an invoice, please click on the View Pending Transactions link from your Billing Settings.
Why am I receiving a bill from my carrier for the labels I created in Shippo? Isn't Shippo supposed to bill me for these?
If you purchased a shipping label using your own carrier account in Shippo, you will receive two bills. The first is from the carrier for the postage you purchased through your account with them. Shippo will only bill you for any label creation fee (Starter plan users) or monthly plan fees (Pro and Premier plan users), and any optional insurance that you've purchased.