We've partnered with XCover to bring you Shippo Shipping Protection: simple, stress-free coverage for your shipments.
XCover's digital claims process is simple, with instant payment on approved claims, and their support team can help with anything this article doesn't cover. Visit XCover for more information.
An account is created for you automatically the first time you purchase XCover Protection through Shippo. To activate it:
Once activated, you can log in anytime to view your policies, file a claim, view your protection wording, download your certificate, or cancel or modify your protection.
Yes. When you purchase insurance through XCover for the first time, their team sends an activation email to the address associated with your Shippo account. This only happens for your first shipment. Once your account is active, all future policy information is available inside it.
To protect your privacy, we don't send XCover documents by mail. Log in to your XCover account to view your documents, wording, and certificate. If you haven't activated your account yet, see How do I activate and log in to my XCover account? above.
Confirmation emails can take an hour or two to arrive. If you still don't see one, here's what might be going on:
Still stuck? Contact XCover directly.
If you used different sender email addresses across shipments, you may end up with more than one XCover account. To merge them into one, contact XCover with:
Include this information for every purchase you'd like merged, along with the email address you want to use as your primary account going forward. Contact XCover to get started.
You can change or cancel your protection any time before your parcel ships (before the first carrier scan) for a full refund. Once the policy has been cancelled and refunded, it cannot be reinstated. Log in to your XCover account using the same email you use for Shippo, then click Cancel/Modify and follow the instructions. If you haven't activated your account yet, see How do I activate and log in to my XCover account? above.
Your shipment invoice and your XCover Protection invoice are both available in your Shippo account. If you handle a high volume of shipments, you'll also find a monthly XCover Protection invoice there.
This is different from your protection certificate, which lives in your XCover account.
You can opt in to XCover Protection from your Shippo insurance settings. For step-by-step instructions, including how to turn it on automatically for every package, see Adding insurance to a package in Shippo.
Your policy is linked to the email address entered in the sender's shipment details during label creation. If no sender email is provided, it's connected to the email on your Shippo account. For more detail, see Adding insurance to a package in Shippo.
Reach XCover's team through their contact page, or browse their help center for quick answers.
Phone support is available for US customers in English at +1 (888) 883-6522, Monday through Friday, 9am to 5pm EST. If you have a claim in progress, XCover may also call you if they need more information.
Total Shipping Protection covers up to the full value of your items plus your declared shipping costs. To make sure shipping is included, add your label cost to the insurance coverage amount when you purchase protection.
If your items are stolen, lost, or damaged, XCover also covers replacement shipping costs, along with return shipping for damaged parcels and re-shipping for stolen, lost, or damaged ones.
For the full picture, check your protection wording in your XCover account. See XCover's terms and conditions for more detail.
| \n | \nNote: Insurance coverage doesn't apply to non-trackable service levels. See XCover insurance: coverage and country restrictions for what's currently supported. | \n
Protection doesn't extend to goods that were already damaged before shipment. Certain goods may be excluded depending on your protection, so check your protection wording for the specifics, and review the XCover policy wording to make sure any claim you file meets coverage guidelines and deadlines.
Once enabled, coverage starts as soon as your shipment leaves its originating address and lasts for the duration of transit. Coverage ends at delivery, though depending on your protection type and country, you may also be covered for theft after delivery. Check your wording in your XCover account for specifics.
Select Make a claim in your Shippo account to head to the XCover site and start the process.
A few things to keep in mind:
XCover aims to resolve 95% of claims within 3 days of filing, so keep an eye on your email for updates. Once your account is active, visit XCover Claims to get started.
For the Shippo-side steps to start a claim, see Adding, managing, and claiming XCover insurance.
XCover is owned by Cover Genius, an insurtech company recently ranked #1 on the Financial Times list of fastest-growing companies. Cover Genius has won dozens of industry awards across the US, EU, UK, Asia, India, and Australia for claims handling and customer support, and counts Sompo, one of the world's largest insurers, as an investor.
XCover's policies are backed by major insurers, including Lloyd's, Generali, Sompo, CNA, Swiss Re, and Munich Re.
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